Rosalina Vieira
Williamston,SC
Summary
Dynamic hospitality professional with a proven track record at Holly Tree Country Club, excelling in customer service and team coordination. Successfully enhanced guest satisfaction through effective problem resolution and staff training, while optimizing inventory control to reduce waste. Adept at managing event logistics, ensuring seamless execution and memorable experiences.
Overview
15
15
years of professional experience
Work History
Restaurant Supervisor
Holly Tree Country Club
07.2020 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Managed inventory control, reducing waste and optimizing resources allocation.
Event Coordinator
Newbedford Country Club
04.2010 - 11.2017
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
Nutrition Sciences
Greater Newbedford Voc Tech
New Bedford, MA05-1997
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Service quality
- Team management
- Restaurant policies and procedures
- Labor cost control
- Staff scheduling
- Problem resolution
Languages
English
Full Professional
Timeline
Restaurant Supervisor
Holly Tree Country Club
07.2020 - Current
Event Coordinator
Newbedford Country Club
04.2010 - 11.2017
Nutrition Sciences
Greater Newbedford Voc Tech
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