Rosalind Duke
Albuquerque
Summary
Results-oriented Project Manager with 6+ years of experience leading IT and healthcare projects, specializing in Medicaid modernization and enterprise system implementation. Proven expertise in project planning, vendor management, UAT coordination, and regulatory compliance. Skilled in driving collaboration across technical teams, healthcare providers, and state agencies to deliver quality-driven solutions on time and within budget.
Overview
11
11
years of professional experience
Work History
MMISR IT Project Manager
TEKsystems
Albuquerque
04.2023 - Current
- Lead multiple IT projects within the New Mexico MMISR program, aligning deliverables with state and federal requirements.
- Partner with IT, healthcare operations, and vendors to streamline workflows and resolve integration challenges.
- Designed and implemented project documentation, procedures, and reporting templates that improved project tracking efficiency by 20%.
- Coordinated User Acceptance Testing (UAT) across agencies, ensuring timely defect resolution and stakeholder sign-off.
Project Manager
Waterfield Technologies
Albuquerque
10.2021 - 04.2023
- Directed Professional Services project teams, acting as liaison between engineers and client stakeholders.
- Oversaw project lifecycle deliverables, ensuring on-time delivery and adherence to scope.
- Implemented Jira Work Management to track engineering tasks, reducing missed deadlines by 15%.
- Developed comprehensive project plans, executive progress reports, and customer-facing presentations.
Project Manager
UnityBPO
Albuquerque
04.2021 - 07.2021
- Managed schedules and deliverables for IT support projects.
- Coordinated contractors and provided technical direction to align resources with project goals.
- Delivered project updates to leadership, strengthening transparency and stakeholder trust.
IT Ancillary Project Manager
Santeka - Presbyterian Healthcare
Albuquerque
05.2019 - 01.2021
- Supported 8 simultaneous IT projects, tracking milestones, risks, and dependencies.
- Adjusted plans to address staffing and shifting priorities while maintaining critical timelines.
- Built and maintained strong relationships with clinical stakeholders and external vendors.
Consultant
UnityBPO
Albuquerque
03.2020 - 06.2020
- Built data validation and tracking tools to ensure client accuracy and compliance.
Specialist, Quality Interventions / QI Compliance
Molina Healthcare
Albuquerque
09.2016 - 04.2019
- Implemented provider and member engagement strategies that improved HEDIS and Medicare Star ratings.
- Coordinated interventions that led to exceeding state performance targets for multiple quality measures.
- Organized provider engagement meetings, contributing to improved collaboration and outcomes.
Project Coordinator
Molina Healthcare
Albuquerque
12.2014 - 09.2016
- Provided operational support to Quality Director and leadership team.
- Assisted with HEDIS/NCQA reporting, compliance tracking, and departmental projects.
- Streamlined onboarding and meeting coordination for cross-functional teams.
Education
Office Management
Central New Mexico Community College
Albuquerque, NMSkills
- IT Project Management (Agile & Waterfall)
- Medicaid/Healthcare Program Oversight
- Vendor & Contract Management
- Risk Mitigation & Issue Resolution
- Cross-Functional Team Leadership
- UAT Planning & Execution
- Reporting & Documentation
- MS Office
- Smartsheet
- SharePoint
- Jira
Education And Certifications
Central New Mexico Community College, Albuquerque, NM, Coursework in Office Management, Pursuing CAPM - Certified Associate in Project Management, ABO - American Board of Opticianry, 2003
Timeline
MMISR IT Project Manager
TEKsystems
04.2023 - Current
Project Manager
Waterfield Technologies
10.2021 - 04.2023
Project Manager
UnityBPO
04.2021 - 07.2021
Consultant
UnityBPO
03.2020 - 06.2020
IT Ancillary Project Manager
Santeka - Presbyterian Healthcare
05.2019 - 01.2021
Specialist, Quality Interventions / QI Compliance
Molina Healthcare
09.2016 - 04.2019
Project Coordinator
Molina Healthcare
12.2014 - 09.2016
Office Management
Central New Mexico Community College