Rosalind Jackson
Dallas,TX
Summary
Dynamic mortgage and banking leader with over 20 years of experience in closing and funding operations, recognized for driving operational excellence and ensuring full regulatory compliance with FHA, VA, FNMA, and FHLMC guidelines. Expertise in building and mentoring high-performing teams while fostering cross-functional collaboration to effectively resolve escalations. Seeking to leverage extensive knowledge and leadership skills in AVP or senior roles within closing and mortgage operations to create a measurable impact on organizational success. Committed to enhancing processes and delivering exceptional results in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MFD CDL Loan Structure/AVP
PENNMAC
07.2020 - Current
- By leveraging our BPO partnerships, we have been able to systematically lower our deficiency rate each quarter.
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
- Developed and executed comprehensive business plans aligning with organizational goals.
- Established performance metrics to evaluate progress towards strategic objectives.
Condition Review TPO/Fee Collaboration/Guideline Review
PENNMAC
07.2019 - 08.2020
- Manage staff assessing and reviewing the current state, quality or compliance of documents received to satisfy pending credit conditions to ensure loan documentation final approval.
Closing /Funding Supervisor
PENNMAC
07.2016 - 08.2019
- Supervised closing and funding operations, ensuring compliance with regulatory requirements and internal policies.
- Led team in processing funding applications, enhancing workflow efficiency and accuracy.
- Developed training programs for staff on funding procedures and best practices.
- Contributed to a positive work environment by fostering open lines of communication, supporting team members, and demonstrating a commitment to professional growth.
- Collaborated closely with program managers to align funding strategies with organizational goals and priorities.
Account Manager
FAY SERVICING, LLC
07.2015 - 07.2016
- Managed distressed borrower portfolios and foreclosure alternatives as single point of contact.
- Oversaw asset dispositions, short sales, and deed-in-lieu liquidations.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed account performance metrics to identify opportunities for service improvements and cost savings.
Accounting Associate Cash Office
WALMART MARKET PLACE
12.2014 - 07.2015
- Coordinated, completed and oversight job related activities for Bank Reconciliation. Ensured the protection of Wal-Mart assets by screening accounts for potential fraud, forgery and counterfeit activity; working closely with Market Asset Protection managers for questionable entry items requiring further review. Provide supervision and development opportunities for associates and support company mission, values and standards of ethics.
- Ensure compliance and controls of banking reconciliations by verifying integrity at cash office level. Handle data entry and general ledger work as well as bookkeeping and general cleric tasks, processing, distribution, accuracy verification and maintenance of invoices, interacting extensively with a nationwide network of vendors and suppliers, bank deposits, register audits, change orders, gift cards and checks.
Unit Manager/AVP Foreclosure
CITIMORTGAGE INC
08.2012 - 04.2014
- Developed training programs for staff, improving onboarding processes and fostering professional growth.
- Implemented process improvements that streamlined workflows and reduced turnaround times for loan approvals.
- Oversaw quality assurance practices, ensuring accuracy in documentation and adherence to company standards.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
REO Supervisor- QC Assurance
RETREAT CAPITAL MORTGAGE
11.2011 - 08.2012
- Developed, implemented and managed compliance quality audits for 3rd Party client in REO.
- Areas of support:
- Oversight for QA team of 20 FTE’s performing audit validations of REO closing documents while maintaining SOW requirements.
- Developed, defined and executed clear strategies and obtainable goals for audit, training and retention.
Jr Underwriting Manager
JP MORGAN CHASE
09.2010 - 10.2011
- Developed, implemented and managed compliance quality audits for 3rd Party client in REO.
- Areas of support:
- Managed loan modification underwriters and processors for the H.A.M.P, Fannie Mae, USDA, FHA, VA SRU, Forbearance and Repayment Plan modifications.
- Analyzed business practices of all Default Services to establish risk and reduce exposure according to default waterfall. Mentored Staff on appropriate interpretation of Foreclosure and Loss Mitigation Policies.
Education
Certificate - Business Management
Allstate Business College
Dallas, TXSkills
- Mortgage Banking
- Quality Control& Compliance
- Mortgage Servicing
- Process Improvement
- Loan Closing and Funding
- Post and Pre-close Review Controls
- Escalation Management
- Performance Management
- FHA/VA/FNMA/FHLMC Guidelines
- Operations Management
- Vendor Management
Certification
KY Certified user to perform mortgage banking
Timeline
MFD CDL Loan Structure/AVP
PENNMAC
07.2020 - Current
Condition Review TPO/Fee Collaboration/Guideline Review
PENNMAC
07.2019 - 08.2020
Closing /Funding Supervisor
PENNMAC
07.2016 - 08.2019
Account Manager
FAY SERVICING, LLC
07.2015 - 07.2016
Accounting Associate Cash Office
WALMART MARKET PLACE
12.2014 - 07.2015
Unit Manager/AVP Foreclosure
CITIMORTGAGE INC
08.2012 - 04.2014
REO Supervisor- QC Assurance
RETREAT CAPITAL MORTGAGE
11.2011 - 08.2012
Jr Underwriting Manager
JP MORGAN CHASE
09.2010 - 10.2011
Certificate - Business Management
Allstate Business College
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