Rosalind Kimble
Kansas City,Mo
Summary
Aspire to obtain a pivotal role within organization that promotes development of strong business relationships for company and clients, consistently outshine expectations to achieve excellence, and expand technological expertise while utilizing prior experiences for growth.
Diligent Desired Position with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Care Rep
GEHA
Kansas City, MO
01.2019 - 2024
- Handled over 70 inbound and outbound calls daily using call center software.
- Managed more than 1,000 member accounts each day through strategic resolutions.
- Served as liaison between company and members to facilitate communication.
- Utilized product knowledge and problem-solving skills to address customer concerns.
- Maintained data accuracy by tracking customer interactions via spreadsheets.
Service Connector
DST
09.2016 - 01.2019
- Resolved escalated calls by applying sound judgment and customer-focused solutions.
- Processed inbound phone calls, managing customer inquiries in the appropriate system.
- Followed contractual obligations to ensure compliance with service standards.
- Analyzed account history to implement changes based on customer requests.
- Assisted with escalated calls, providing effective resolutions to complex issues.
- Delivered routine health care information regarding coverage, claims, and benefits.
- Maintained accurate records of customer interactions for future reference.
- Collaborated with facilities, doctors, and members to address health care queries.
Engagement Specialist
Synchrony Financial
Lenexa, KS
09.2015 - 09.2016
- Supported members by resolving product inquiries and issues through inbound calls.
- Ensured timely and accurate follow-up on user questions and concerns.
- Addressed billing inquiries, product issues, service questions, and general member concerns.
- Maintained professionalism while establishing rapport with each member.
- Updated member information across various databases based on specific needs.
Customer Service Representative
Accent Marketing LLC
Kansas City, MO
08.2010 - 09.2015
- Responded to coworker questions, facilitating knowledge sharing.
- Addressed escalated calls, ensuring effective resolution of issues.
- Prepared and processed phone orders, maintaining accuracy.
- Executed necessary account adjustments to meet customer needs.
- Conducted analysis of detailed information for service improvements.
Education
Raytown South Highschool
Kansas City, MOSkills
- Account management skills
- Typing speed (35 wpm)
- Recognition in customer service
- Team leadership and training
- Independent work and collaboration
- Strong communication abilities
- Organizational decision-making
- Attention to detail
- Verbal and written communication skills
- Proficient in Microsoft Office
Timeline
Customer Care Rep
GEHA
01.2019 - 2024
Service Connector
DST
09.2016 - 01.2019
Engagement Specialist
Synchrony Financial
09.2015 - 09.2016
Customer Service Representative
Accent Marketing LLC
08.2010 - 09.2015
Raytown South Highschool