Rosalind Ryans
Hempstead,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Southern Glazer's Wine & Spirits
- Handle 200+ inbound calls per week by answering customer inquires and resolving issues, leading to decreased call volumes of 30% in Customer Service
- Achieve 10 new accounts by obtaining information over the phone from customers
- Managed 20 email customer requests by sending emails to Sales Representatives.
Freelance Copywriter
Writeraccess
07.2019 - Current
- Freelance Copywriter with four years of professional experience in online content writing
- I write articles for the Writeraccess platform.
Freelance Copywriter
Writerbay.com
01.2017 - 12.2017
- Wrote 100 articles by performing online research and keyword research on topics that clients provided
- Proofread all content by ensuring consistency and accuracy before releasing content to clients
- Ensure that the client receives assigned projects according to the deadline that was given to the client.
Education
Bachelor of Science in Organizational Management -
Nyack College
Nyack, New YorkAccelerated Copywriting Program -
American Writers & Artists Institute
Delray Beach, Florida01.2018
Digtal Copywriting Program -
American Writers & Artists Institute
Syosset, New York05.2015
Skills
- Product Knowledge
- Paperwork Processing
- Call Management
- Data Collection
Timeline
Freelance Copywriter
Writeraccess
07.2019 - Current
Freelance Copywriter
Writerbay.com
01.2017 - 12.2017
Customer Service Representative
Southern Glazer's Wine & Spirits
Bachelor of Science in Organizational Management -
Nyack College
Accelerated Copywriting Program -
American Writers & Artists Institute
Digtal Copywriting Program -
American Writers & Artists Institute
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