Rosalind Smith
Raleigh,NC
Summary
Skilled Certified Pharmacy Technician with extensive experience at UNC Health Care, adept in medication dispensing and insurance billing. Demonstrated excellence in customer service and problem-solving, enhancing pharmacy operations and patient care. Proven track record in training peers and optimizing workflow, showcasing strong attention to detail and team collaboration.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician III
Harris Teeter Pharmacy
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Certified Pharmacy Technician
UNC Health Care
09.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Supported pharmacists in compounding custom medications according to individual patient needs.
Certified Pharmacy Technician III
Novant New Hanover Regional Medical Cente
09.2013 - 09.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Pharmacy Technician
Duke University Medical Center
09.2010 - 09.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Pharmacy Technician III
Novant New Hanover Regional Medical Centet
09.2007 - 08.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Education
High School Diploma -
New Hanover High School
Wilmington, NC06-1994
Skills
- Data entry
- Problem-solving skills
- Customer service
- Compounding techniques
- Aseptic techniques
- Sterile technique
- Intravenous admixture preparation
- Prescription verification
- Multitasking and organization
- Time management
- Attention to detail
- Team collaboration
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Compounded Sterile Preparation Technician (CSPT) - Pharmacy Technician Certification Board (PTCB).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Certified Pharmacy Technician III
Harris Teeter Pharmacy
08.2024 - Current
Certified Pharmacy Technician
UNC Health Care
09.2023 - Current
Certified Pharmacy Technician III
Novant New Hanover Regional Medical Cente
09.2013 - 09.2023
Pharmacy Technician
Duke University Medical Center
09.2010 - 09.2013
Pharmacy Technician III
Novant New Hanover Regional Medical Centet
09.2007 - 08.2010
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Compounded Sterile Preparation Technician (CSPT) - Pharmacy Technician Certification Board (PTCB).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
High School Diploma -
New Hanover High School
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