Pamela Seabrook
Certified Pharmacy Technician
Gastonia,NC
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Harris Teeter Pharmacy, excelling in medication dispensing and patient communication. Proven ability to enhance workflow efficiency and resolve complex billing issues, demonstrating strong problem-solving skills and attention to detail. Committed to patient safety and compliance with HIPAA regulations, ensuring high-quality pharmaceutical care.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician Iii
Harris Teeter Pharmacy
01.2025 - Current
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Communicated directly with doctors offices via telephone, fax and email.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Pharmacy Technician
CVS Pharmacy
03.2024 - 01.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
No Degree - Business Administration And Management
DeVry University
Decatur, GASkills
- Empathy and patience
- Problem-solving skills
- HIPAA regulations
- Customer service
- Dosage form preparation
- Multitasking and organization
- Attention to detail
- Time management
- Patient confidentiality
- Data entry
- Prescription verification
- Team collaboration
- Pharmacy law compliance
- Verbal and written communication
- Drug inventory control
- HIPAA
- Medication dispensing
- Inventory management
- Insurance verification
- Patient paperwork
- Stocking medications
- Refill requests
- Prescription labeling
- Medication storage
- FDA and HIPAA compliance
- Point of sale systems proficiency
- Filling prescriptions
- Answering customer questions
- Stocking shelves
Accomplishments
- Processed and filled over 300 prescriptions per day.
Certification
- CPhT - Certified Pharmacy Technician 11/22/2024 until 11/30/2026
- Licensed Pharmacy Technician since 2025 currently 2026
Languages
English
Full Professional
Timeline
Certified Pharmacy Technician Iii
Harris Teeter Pharmacy
01.2025 - Current
Certified Pharmacy Technician
CVS Pharmacy
03.2024 - 01.2025
No Degree - Business Administration And Management
DeVry University