Susan D Stewart
Shelby,NC
Summary
Quality professional with strong analytical skills, solid background in quality assurance processes and methodologies. Proven ability to lead teams and achieve significant improvements in operational performance. Committed to fostering collaborative environment and delivering consistent results. Proficient in quality standards with proactive and adaptable approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Harris Teeter Pharmacy
08.2021 - Current
- Completed claims processing, resolve concerns, and reconcile payments
- Complied with state and federal regulations in maintenance and distribution of controlled medications
- Communicated directly with doctors offices via telephone, fax and email.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Quality Engineer
Clearwater Paper
08.2017 - 06.2021
- Supported quality team members during product inspections and corrective action updates
- Performed quality inspections and drafted reports to detail non-conforming material issues
- Analyzed and interpreted data to identify trends and recommend improvements
- Collaborated with other departments to facilitate successful project completion.
- Contributed to root cause analysis to determine core reason for failures and errors.
Quality Manager
Georgia-Pacific
06.2011 - 08.2017
- Improved quality processes for increased efficiency and effectiveness.
- Developed and deployed production control plans and created work instructions and procedures to standardize processes and streamline workflow
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Coordinated and oversaw periodic ISO audits to evaluate product quality and safety and address non-conformances.
Education
Certificate - Sterile Compounding
Cleveland Community College
Shelby, NC11.2021
Certificate - Pharmacy Technician Academy
Cleveland Community College
Shelby, NC08.2021
Certificate of Achievement - Lean Six Sigma Black Belt
Villanova University
Villanova, PA04-2018
Certificate of Achievement - Lean Six Sigma
Villanova University
Villanova, PA05-2017
Certificate of Achievement - Six Sigma Green Belt
Villanova University
Villanova, PA03-2017
Master of Science - Wood And Paper Science
North Carolina State University
Raleigh, NC08.2007
Bachelor of Science - Chemistry
Armstrong State University
Savannah, GA05.1994
Skills
- Quality standards
- Customer focus
- Product inspection
- Quality auditing - Planned, performed and led
- Sampling methods
- Data interpretation
- RCA/CA
- Corrective action implementation
- Staff training in Quality principles
- Testing documentation
Certification
- CPhT - Certified Pharmacy Technician
- Supply Chain and Inventory Management Certificate, PTCB - 7/2024
- Billing and Reimbursement Certificate , PTCB - 2/2024
Languages
German
Professional Working
Timeline
Certified Pharmacy Technician
Harris Teeter Pharmacy
08.2021 - Current
Quality Engineer
Clearwater Paper
08.2017 - 06.2021
Quality Manager
Georgia-Pacific
06.2011 - 08.2017
Certificate - Sterile Compounding
Cleveland Community College
Certificate - Pharmacy Technician Academy
Cleveland Community College
Certificate of Achievement - Lean Six Sigma Black Belt
Villanova University
Certificate of Achievement - Lean Six Sigma
Villanova University
Certificate of Achievement - Six Sigma Green Belt
Villanova University
Master of Science - Wood And Paper Science
North Carolina State University
Bachelor of Science - Chemistry
Armstrong State University
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