Rosalind Sneed
Blue Springs,MO
Summary
Well-qualified and devoted support professional/customer service rep with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in administrative & customer service and working in 24/7 uptime environment.
Overview
36
36
years of professional experience
Work History
Loan Support Associate
PNC Bank
01.2022 - Current
- Upload and image standard transactions utilizing company procedures
- Provides responses and documentation to inquiries and requests
- Reviews transactions and documents to ensure accuracy
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced team efficiency by organizing and streamlining documentation processes.
Customer Service Representative
Charter Communications, Spectrum
11.2019 - 01.2022
- Take customer calls and provide accurate, satisfactory answers the their queries and concerns
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer and perfect attendance within the team.
Sales Associate
TJX Companies
06.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Office Associate
Waddell and Reed
06.2007 - 10.2019
- Accurately review and process incoming transfers, prep, match, fax and mail out after processing
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Complete data input by reviewing incoming paperwork and assigning appropriate work types
- Maintained high quality and perfect attendance
Document Specialist
American Century Investors
01.1988 - 03.2007
- Managed document processes through scanning, filing and transmitting while following all standard procedures
- Efficiently performed research on historical documents and processed shareholder requests
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Printed and prepared redemption checks for overnight.
Education
Medical Assistance
Kansas City Business College
Kansas City, MO11.1988
High School Diploma -
Southeast High School
Kansas City, MO05.1987
Skills
- Microsoft Office/Excel/
- Excellent Customer Service skills
- Attention to Detail
- Call Center Experience
- Leadership
- Problem Solving
- Verbal & Written Communication
- Documentation Abilities
- Remote Office Availability
- Organization
- Adaptability
Timeline
Loan Support Associate
PNC Bank
01.2022 - Current
Sales Associate
TJX Companies
06.2021 - Current
Customer Service Representative
Charter Communications, Spectrum
11.2019 - 01.2022
Office Associate
Waddell and Reed
06.2007 - 10.2019
Document Specialist
American Century Investors
01.1988 - 03.2007
Medical Assistance
Kansas City Business College
High School Diploma -
Southeast High School
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