Rosalind Tornese
Wanaque,NJ
Summary
Dedicated and experienced professional with background in telecommunications and consumer goods industries. Expert multi-tasker who excels at prioritizing and following through to achieve project goals. Able to grow positive working relationships with clients and colleagues at all organizational levels.
Overview
21
21
years of professional experience
Work History
CX, Contract Renewals Specialist
Enghouse Interactive
01.2020 - Current
- Review all orders for accuracy before entering them in General Dynamics GP15
- Liaise with internal contacts including sales, product management, legal, and distribution
- Generate SR140, SS7, HMP, XMS licenses & create purchase orders for hardware orders
- Prepare contract renewal quotes and renew contracts in ISM
- Maintain geographical and customer specific price lists
- Monitor and resolve order and interface issues
- Efficiently process orders received in order to ensure on-time delivery to customer location.
Pricing Specialist/Independent Contractor
Sangoma Technologies Corporation
12.2018 - 12.2019
- Updated company portal with new customer information and products
- Created and maintained geographical and customer specific price lists
- Uploaded customer contracts, agreements, and amendments
- Coordinated with Sales to ensure product pricing is aligned with similar products
- Ensured pricing adjustments are approved in a timely manner
- Prepared Sales out report for use in calculating commissions.
Pricing Specialist / Sales Operations
Dialogic Inc.
01.2007 - 12.2018
- Maintained and managed pricing data of all products within the company's global telecommunications product portfolio
- Prepared and distributed 25 monthly price lists consisting of over 1,200 products
- Utilized Salesforce.com to maintain global, customer-specific, and product-specific pricing
- Provided analysis of sales data for customer negotiations
- Responsible for processing and approving distributor price adjustments and non-standard pricing
- Analyzed cost of goods vs. selling price to determine company profit margins
- Performed annual analysis and review of existing discounts and Tiered Customer Pricing for renewal
- Coordinated with Product Line Managers to update and maintain pricing programs
Pricing Coordinator
Intel Corporation
12.2005 - 12.2006
- Gathered distributors' and end customers' sales data using MicroStrategy and Revenue Tracking Tool
- Analyzed and recorded Sample Requests/Not for Resale usage
- Worked with Product Line Managers to review and update Design Win Products Lists
- Prepared quarterly royalty billings
- Provided Field Sales Engineers and Account Managers sales data relating to promotional deals
- Maintained product information and pricing in Salesforce.com.
Sr. Administrative Support Specialist to GM Telephony Boards & Systems Division, Embedded Communications Group
Intel Corporation
01.2003 - 12.2005
- Proficiently managed calendars involving heavy domestic and international travel
- Prepared and submitted expense reports
- Coordinated onsite and off-site meetings and events
- Maintained Divisional Org Charts using OrgPlus software
- Served as Lead Executive Support: liaised between management and administrative staff
- Responsible for coordination of administrative support throughout division
- Administered Division Recognition Award Program
Education
Associate of Occupational Science -
Berkeley College
New York, NYSkills
- Fluent in Spanish
- Project Management
- Business Analytics
- Salesforce
- Cognos Analytics
- Advanced Microsoft Office Suite & Dynamics
Timeline
CX, Contract Renewals Specialist
Enghouse Interactive
01.2020 - Current
Pricing Specialist/Independent Contractor
Sangoma Technologies Corporation
12.2018 - 12.2019
Pricing Specialist / Sales Operations
Dialogic Inc.
01.2007 - 12.2018
Pricing Coordinator
Intel Corporation
12.2005 - 12.2006
Sr. Administrative Support Specialist to GM Telephony Boards & Systems Division, Embedded Communications Group
Intel Corporation
01.2003 - 12.2005
Associate of Occupational Science -
Berkeley College
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