Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Rosalinda Esparza

Blue Island,IL

Summary

Talented and focused individual with over 3 months of expertise loading and unloading merchandise and operating warehouse equipment.

Looking for Order Filler position with top-notch organization. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Committed and hardworking hosting with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.


Overview

5
5
years of professional experience

Work History

Warehouse Picker

Amazon
Matteson, IL
08.2022 - Current
  • Prepared orders by processing requests, pulled materials from warehouse.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Manually transported warehouse materials weighing up to 10 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Managed timely and effective replacement of damaged or missing products.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Cashier Team Lead

Buffalo Wild Wings
Chicago Ridge, IL
05.2018 - 08.2022
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Displayed new stock and rotated existing products.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Analyzed purchases for signs of fraud.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Built effective training and coaching strategies to optimize team performance.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Oversaw kitchen operations and altered workflows to improve preparation tempo of menu offerings.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Delivered correct food items to tables according to order documentation.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

High School Diploma -

Eisenhower High School
Blue Island, IL
06.2017

Skills

  • Inventory Records
  • General Housekeeping
  • Product Identification
  • Customer Order Fulfillment
  • Picking and Processing
  • Customer Satisfaction
  • Customer Experience
  • Order Picking and Processing
  • Customer Needs Assessments
  • Team Player
  • Warm and Welcoming
  • Multi-Line Telephone Systems
  • Active Listening and Communication
  • Phone Inquiries
  • Active Listening

Timeline

Warehouse Picker

Amazon
08.2022 - Current

Cashier Team Lead

Buffalo Wild Wings
05.2018 - 08.2022

High School Diploma -

Eisenhower High School

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Rosalinda Esparza