Rosalinda Garcia
Lathrop,CA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Best Event Staffing Team
San Jose, CA
06.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Facilitated communication between different departments within the organization.
Referral Coordinator
Direct Dermatology
Manteca, CA
08.2018 - 07.2021
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Performed data entry related to referrals into electronic health record systems.
- Monitored patient progress throughout the referral process.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
- Ensured compliance with healthcare regulations and policies related to patient referrals and data privacy.
- Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
- Communicated with patients with compassion while keeping medical information private.
- Communicated regularly with patients regarding their care plans following a referral.
Medical Assistant
Stockton Cardiology Medical Group
Stockton, CA
01.2013 - 08.2018
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Incorporated outside records into charts and EHR.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Handled general office duties to support administrative staff during peak hours.
- Ensured that all supplies necessary for performing EKG tests were stocked adequately.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Worked closely with nurses to provide assistance during emergency situations involving heart problems.
- Assisted in properly placing event monitors, holter monitors, ZioPatch, and other diagnostic procedures as needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Trained all new Medical Assistants to ensure proper protocols were being followed.
Property Manager /Administrative Assistant
Garibaldi Co.
Stockton/Lodi, CA
12.2007 - 11.2011
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Processed evictions when necessary in accordance with state laws and procedures.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Built relationships with service vendors and submitted associated billing statements.
- Facilitated tenant paperwork processing and verification.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Compiled and conveyed operational and financial data to regional manager.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices for payment using accounting software applications.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
On-Site Property Manager
RPM Co.
Lodi, CA
01.2004 - 12.2007
- Prepared monthly reports on rent collections and occupancy rates.
- Monitored safety equipment such as fire alarms and sprinkler systems.
- Resolved conflicts between tenants in an amicable manner while upholding company policy.
- Executed move-in and move-out processes including walkthroughs with tenants.
- Ensured compliance with all federal, state and local housing laws and regulations.
- Reviewed invoices from contractors for accuracy before authorizing payment.
- Conducted regular inspections of the building and grounds to identify maintenance needs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Education
Medical Assistant Certificate - Medical Assistant
Kaplan College - Stockton
Stockton, CA12-2012
E-4 / Specialist - U.S. Army - Active Duty - Entered: May 1997
United States Army
Fort Lee, VA12-2002
High School Diploma -
Tokay High School
Lodi, CA06-1996
Skills
- Multitasking and prioritization
- Documentation And Reporting
- Strong interpersonal skills
- Office Administration
- Data Entry
- Appointment Scheduling
- Check processing
- Spreadsheet Management
- Workflow Optimization
- Quality Assurance
- Records Management
- Medical Terminology
- Office Management
- Invoice Processing
- Calendar Management
- Senior leadership support
- Staff Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Best Event Staffing Team
06.2023 - Current
Referral Coordinator
Direct Dermatology
08.2018 - 07.2021
Medical Assistant
Stockton Cardiology Medical Group
01.2013 - 08.2018
Property Manager /Administrative Assistant
Garibaldi Co.
12.2007 - 11.2011
On-Site Property Manager
RPM Co.
01.2004 - 12.2007
Medical Assistant Certificate - Medical Assistant
Kaplan College - Stockton
E-4 / Specialist - U.S. Army - Active Duty - Entered: May 1997
United States Army
High School Diploma -
Tokay High School
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