Rosalinda Leyva
Tucson,AZ
Summary
Professional with strong background in financial management, prepared to drive operational efficiency and customer satisfaction. Skilled in financial analysis, risk management, and team leadership, ensuring smooth daily operations and strategic planning. Known for fostering collaboration, adapting to changing needs, and consistently achieving results through proactive problem-solving and effective communication.
Overview
21
21
years of professional experience
Work History
Part Time Center Supervisor
UPS
09.2016 - Current
- Update the Hub director on service numbers
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Contact customers that have concerns about their packages
- Investigate lost packages
- Create word documents for better organization on data as needed
- Verify packages left in Hub and try to get them shuttles to drivers for delivery
- Coordinated logistics and dispatch operations to optimize delivery routes and timelines.
- Monitored incoming requests, ensuring timely response and efficient communication with drivers.
- Utilized dispatch software to track shipments and update status in real-time.
- Developed improved workflows for order prioritization, enhancing overall operational efficiency.
- Collaborated with management to implement strategies for reducing delays and improving service quality.
- Conducted regular audits of dispatch activities to ensure compliance with safety regulations and protocols.
- Mentored junior dispatchers, fostering a collaborative work environment focused on team success.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
Sales Associate, Sales Lead, Assistant Manager
Footlocker Inc.
Tucson, AZ
09.2005 - 03.2026
- Lead a team of 22 associates development
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed sales transactions accurately using POS systems to ensure efficient checkout procedures.
- Maintained visual merchandising standards by organizing merchandise displays according to company guidelines.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Handled inventory management tasks, including stock replenishment and organization in backroom areas.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and repeat business.
- Participated in training new associates on operational procedures and customer service best practices.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Analyzed sales data to identify trends, adjust strategies, and maximize profit margins.
Assistant Financial Center Manager
Pima Federal Credit Union
Tucson, AZ
07.2007 - 09.2016
- Assisted in managing daily operations to enhance customer service and satisfaction.
- Supported financial center manager in training new staff on policies and procedures.
- Processed transactions accurately while ensuring compliance with regulatory standards.
- Collaborated with team to resolve customer inquiries, improving response times and service quality.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Analyzed operational workflows, identifying areas for increased efficiency and cost savings.
- Led inventory management initiatives, ensuring accuracy in stock levels and reporting discrepancies.
- Developed training materials to facilitate onboarding of new employees effectively.
- Enhanced financial center performance by streamlining processes and implementing cost-saving measures.
- Facilitated open communication channels between staff members, promoting a positive work culture that prioritized teamwork.
- Mentored and coached team members to improve their skills and achieve professional growth.
- Maintained up-to-date knowledge of industry trends through continuous learning opportunities such as workshops or conferences.
- Assisted customers in selecting appropriate investment options based on their financial goals, building trust as a knowledgeable advisor.
- Fostered strong relationships with clients, leading to increased business opportunities and referrals.
- Delivered comprehensive employee training programs, enhancing staff expertise in banking products and services.
- Conducted thorough audits to ensure adherence to regulatory requirements, maintaining a compliant work environment.
- Managed daily operations for efficiency, ensuring compliance with bank policies and regulations.
- Implemented risk management practices to minimize losses from fraud or theft incidents.
- Evaluated loan applications thoroughly before submitting them for approval, ensuring high-quality submissions that met underwriting criteria.
- Championed innovative initiatives within the financial center aimed at improving overall operational efficiency.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Optimized workflow by automating tasks, resulting in increased productivity and reduced error rates.
- Increased customer satisfaction with personalized service and timely problem resolution.
- Contributed to long-term strategic planning efforts, helping the financial center reach its growth objectives.
Education
Associate of Science - Business management
Brown Mackie College
Tucson, AZ05-2014
Skills
- Notary
- Microsoft products
- Fluent in English and Spanish
Accomplishments
Board Of Directors for Tucson Mountain Little League
Leverage Technology Award with Footlocker
Building Relationships award with customers
Affiliations
Tucson Mountain Little League Board of Directors
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Part Time Center Supervisor
UPS
09.2016 - Current
Assistant Financial Center Manager
Pima Federal Credit Union
07.2007 - 09.2016
Sales Associate, Sales Lead, Assistant Manager
Footlocker Inc.
09.2005 - 03.2026
Associate of Science - Business management
Brown Mackie College