Rosa Linda Mercer
Calera,OK
Summary
Dynamic Customer Service Supervisor with over 25 years of experience in team supervision and training development. Skilled in schedule coordination and problem-solving, enhancing member loyalty and team performance through strategic engagement initiatives.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Customer Service Supervisor
Sam’s Club
McKinney, Texas
10.2000 - 09.2025
- Supervised customer service team to enhance member satisfaction and engagement.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved member inquiries and complaints effectively to maintain loyalty.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Trained staff on company policies and customer service best practices.
- Implemented training programs to improve team skills and efficiency.
- Evaluated employee job performance and motivated staff to improve productivity.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Managed inventory levels and product displays in the customer service area.
Education
McKinney High School
McKinney, TXSkills
- Customer service
- Team supervision
- Training development programs
- Issue resolution
- Schedule coordination
- Employee engagement
- Inventory management
- Service optimization
- Problem solving
- Time management
- Adaptability
- Empathy and patience
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Supervisor
Sam’s Club
10.2000 - 09.2025
McKinney High School