Rosalinda Rodriguez
Summary
Dynamic Admin Accountant and Office Manager at Licari Manufacturing with proven expertise in database management and customer service. Skilled in QuickBooks and adept at fostering strong relationships with clients. Recognized for transforming manual processes into efficient systems, enhancing operational efficiency and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Admin Accountant/ Office Manager
Licari Manufacturing
Santa Clara
10.2017 - 08.2024
- Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry
- Purchase Order/ data entry
- Invoicing, online deposits
- Provided quality service to customers and associates inquiring about the availability of products or status of orders
- Telephone and Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry
- Payroll/check processing
- Assist with month-end financial reports
- Keep track of accounts receivables and payables through the aging of accounts
- Assist in sending out and replying to demand letters
Front Desk/Customer Service
Lux
San Jose
03.2014 - 01.2018
- Develop and maintain rapport with our customers, vendors, service providers, and staff
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently
- Communicate member requests and/or problems to management when needed
- Communicate member requests and/or problems to management when needed
- Ensure strict controls to protect the organization's assets at the direction of management
Maintenance Cleaner
CJ’s Model Home Maintenance Inc.
San Jose
10.2013 - 03.2014
- Ensure that storage areas and carts were well-stocked, clean, and tidy
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
- Followed strict infection control policies and carried out all other reasonable requests by management
Receptionist/Customer Service
NorCal Care
San Jose
08.2012 - 10.2013
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
- Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system
Child Care Provider
Social Services Agency
San Jose
08.2009 - 02.2010
- Provided care for infants and toddlers including changing, feeding and comforting
- Developed and implemented curriculum for children according to age, intellect and grade
- Planned activities and play area for toddlers
Sales Associate
Forever 21
Milpitas
08.2009 - 02.2010
- Ensured that all customers received excellent service through direct salesmanship, and prompt and courteous service
- Implemented all visual merchandising standards
- Identified customer requirements and assisted in locating merchandise
Education
High School Diploma -
Fairview High School
Chico 06-2008
Some College (No Degree) -
Evergreen Valley College
San Jose, CASkills
- Computer proficiency in Microsoft Word
- Excel
- QuickBooks
- Outlook
- Sales techniques
- Business practices
- Processing intake forms
- Managing appointments
- Organized
- Efficient
- Good communication
- Interpersonal skills
- Communicating effectively with customers from diverse backgrounds
Certification
- Crime scene clean up
- Notary certificate
Timeline
Admin Accountant/ Office Manager
Licari Manufacturing
10.2017 - 08.2024
Front Desk/Customer Service
Lux
03.2014 - 01.2018
Maintenance Cleaner
CJ’s Model Home Maintenance Inc.
10.2013 - 03.2014
Receptionist/Customer Service
NorCal Care
08.2012 - 10.2013
Child Care Provider
Social Services Agency
08.2009 - 02.2010
Sales Associate
Forever 21
08.2009 - 02.2010
High School Diploma -
Fairview High School
Some College (No Degree) -
Evergreen Valley College
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