Rosalinda Salmeron
Phoenix,AZ
Summary
Highly motivated, reliable Customer Support Agent with flexible schedule, looking for growth opportunity while achieving company goals. Can work great with a team but can also work effectively unsupervised. Devoted to always providing customers with a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Consumer Services Inbound Call Agent III
Early Warning Services LLC
Scottsdale, AZ
10.2023 - Current
- Providing excellent customer service to consumers regarding services. Assisting with technical support and answering questions. Follow company policies and procedures, keep record of all consumer calls and interactions while providing the highest level of professionalism. Deliver fast, friendly and knowledgeable service, making sure consumer is satisfied and happy with resolution.
Customer Service Cashier
Valor Global
Phoenix , AZ
11.2020 - 01.2023
- DRS/Outbound: Calling patients to remind them of upcoming appointments, confirming and verifying insurance. Providing patients with steps to follow before visiting practice.
- XIFIN/Inbound: Universal Agent taking calls from all hospitals, helping patients with updating insurance information, making payments and setting up payment plans.
- HIPPA verification on every call to protect patients privacy
- Trainin/Coaching new employees and reviewing new emplyees call to assure quality
Return Agent
Amazon
Phoenix , AZ
09.2019 - 07.2022
- Helping Customers with questions on their returns, refunds, and order status.
- Problem Solving/Audits: Investigating customer past activities. Comparing information of packages when sent and upon return to detect any differences that can determine fraud. Escalating any suspicious of fraud to correct department.
Certified Medical Assistant
Studio City Rehabilitation Center
Studio City , CA
09.2016 - 02.2019
- Assisted patients with activities of daily living such as bathing, grooming and dressing. Taking vital signs, measuring weight and recording patients condition. Reported changes in patient's condition to registered nurse or physician. Maintained accurate records of patient care, condition, progress or problems for review by medical staff.
- Restorative Nursing Assistant: Worked with Physical therapist to assist patients with rehabilitative exercises to help them improve mobility.
Skills
- Goal-Oriented
- Attention to detain
- Problem-Solving skills
- De-escalating techniques
- Training/Coaching Experience
- Bilingual in English and Spanish
Timeline
Consumer Services Inbound Call Agent III
Early Warning Services LLC
10.2023 - Current
Customer Service Cashier
Valor Global
11.2020 - 01.2023
Return Agent
Amazon
09.2019 - 07.2022
Certified Medical Assistant
Studio City Rehabilitation Center
09.2016 - 02.2019
Similar Profiles
Inna MartinInna Martin
Settlement Operations Lead at Early Warning Services, LLCSettlement Operations Lead at Early Warning Services, LLC
Tom TullochTom Tulloch
Senior Director, Business Development at Early Warning Services LLCSenior Director, Business Development at Early Warning Services LLC
Deborah EberhartDeborah Eberhart
Site Reliability Engineer at Early Warning Services LLCSite Reliability Engineer at Early Warning Services LLC
Joshua MazionJoshua Mazion
Production Control Analyst 2 at Early Warning Services LLCProduction Control Analyst 2 at Early Warning Services LLC
Richard HiralezRichard Hiralez
Powder Coater at Desert Coating SolutionsPowder Coater at Desert Coating Solutions