Rosalinda Santos
Salem,OR
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
10.2014 - 06.2019
- Started as a on-call medical assistant to all four Kaiser Permanente clinics in the Salem area for primary care, pediatric, and Internal medicine. Then established at Kaiser Permanente North Lancaster and assisted an Internal Medicine physician.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, and prepared for physician examinations.
- Collected and documented patient medical information such as vital signs, health history, reviewed medications, allergies, and current complaints at intake.
- Assisted physicians with minor procedures and injections.
- Performed medical records management, including organizing and scanning documents.
- Oriented and trained new staff.
- Message management
- outreach during visit and called patients to get them in for care gaps.
Medical Assistant/Receptionist
WVP MEDICAL GROUP
04.2013 - 10.2014
- Medical Assistant to a Family Nurse Practitioner specializing in primary care and pain management.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, chief complaints, vital signs.
- Disposing of biohazard wast according to OSHA.
- Assisted physicians with minor procedures, including preparing patient and sterilizing instruments.
- Prepare and administer medications, IM, SQ.
- Perform EKG's
- Performed medical records management, including filing, organizing and scanning documents.
- Send in prior authorizations to insurance with supported ICD-9 documents.
Crew Member
McDonald's Restaurant
08.2007 - 01.2011
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Medical Assistant
Institute of Technology
Salem, OR11.2012
Externship
Willamette Family Medical Center
Salem, OR11.2012
High School Diploma -
Silverton High School
Silverton, OR06.2008
Skills
- Bilingual (Spanish/ English)
- HIPAA Compliance
- Indirect Patient Care
- Computer applications chart/EMR
- Patient Scheduling
- Data Entry
- Medical terminology
- Microsoft Excel/ Word
- Copy/Fax
- Triage
- Multi-line phone
- ICD-9 Coding
- Pharmacology
- Medical office Procedures
- Dosage Calculations
- Injections
- Sterile Field
- Wound Care
- CPR/First Aid/ AED
Timeline
Medical Assistant
Kaiser Permanente
10.2014 - 06.2019
Medical Assistant/Receptionist
WVP MEDICAL GROUP
04.2013 - 10.2014
Crew Member
McDonald's Restaurant
08.2007 - 01.2011
Medical Assistant
Institute of Technology
Externship
Willamette Family Medical Center
High School Diploma -
Silverton High School
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