Rosalinda Wilson
Crystal River,FL
Summary
Results-driven professional with extensive experience in effectively leading and managing successful projects and teams in customer service. Demonstrated success in meticulously planning and executing projects, enhancing operational efficiency in dynamic, deadline-driven settings. Highly skilled communicator, adept at motivating and inspiring teams to achieve positive outcomes and cultivate enduring customer relationships. Proficient in employing a blend of analytical, technical, and problem-solving skills to optimize team performance.
Overview
8
8
years of professional experience
Work History
MANAGER
Wilson Estates
03.2022 - Current
- Ensure strict adherence to relevant laws, regulations, and industry standards
- Create streamlined processes to enhance workflow efficiency across departments, showcasing expertise in process improvement
- Improved safety procedures to create safe working conditions for workers.
- Foster positive client relationships through proactive communication tactics
- Develop and implement strategies to increase customer satisfaction and foster loyalty
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
LEAD CLEANER
MaidPro
07.2021 - 01.2022
- Successfully led and supervised teams of up to three associates to achieve desired outcomes
- Conducted thorough inspections of residential buildings to ensure compliance with company standards
- Performed meticulous cleaning of both commercial and residential properties
- Employed strong management skills to prioritize tasks and meet deadlines
- Developed and implemented training programs to enhance team performance and productivity
- Proactively identified areas for process improvement and implemented innovative solutions
- Acted as a liaison between clients and internal teams, facilitating smooth communication and problem resolution
DELI CLERK
Harris Teeter
05.2019 - 06.2020
- Provided exceptional customer service by assisting customers with inquiries and offering in-depth product knowledge
- Adhered to key food safety guidelines by ensuring proper storage of cold and frozen items at appropriate temperatures
- Responsibly handled telephone inquiries, providing accurate information about menu options, products, and services to help customers make informed decisions
- Maintained a clean, orderly, and sanitized work environment to mitigate the risk of illness or injury
- Effectively assessed customer needs, including food allergies, and made suitable recommendations for additional menu items
KITCHEN MANAGER IN TRAINING
Chick Fil A
09.2016 - 05.2018
- Streamlined order processing system, leading to faster ticket times and improved customer satisfaction ratings.
- Implemented and maintained high standards of cleanliness, organization, and sanitation in the kitchen through diligent adherence to surface and equipment schedules
- Meticulously completed daily logs, updated computer tracking systems, and other necessary documentation
- Displayed exceptional organizational abilities in inventory management, supply ordering, and the upkeep of kitchen equipment
- Provided comprehensive training to newly hired staff on safety protocols and sanitation standards in accordance with health department regulations
- Skillfully supervised a team of ten cooks, dishwashers, and prep chefs, ensuring timely completion of assigned tasks
Education
No Degree -
Sessions College
Tempe, AZ01.2021
Skills
- Leadership
- Customer Relationship Management
- Conflict Resolution
- Workflow Optimization
- Safety Protocol Implementation
- Verbal Communication
- Written Communication
- Training Program Development
- Time Management
- Team Leadership
References
Available Upon Request
Timeline
MANAGER
Wilson Estates
03.2022 - Current
LEAD CLEANER
MaidPro
07.2021 - 01.2022
DELI CLERK
Harris Teeter
05.2019 - 06.2020
KITCHEN MANAGER IN TRAINING
Chick Fil A
09.2016 - 05.2018
No Degree -
Sessions College
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