MIHAELA VOICAN

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Assisted the family with various errands, ensuring timely completion and satisfaction.
• Traveled to various residences, including locations in Florida and Colorado, to provide housekeeping services.
• Assisted the chef in setting up tables for meal service.
• Provided comprehensive support during private parties, ensuring all needs were met.
• Maintained confidentiality and respected the private lives of clients.
• Prepared terrace and amenities for employee arrival, ensuring a welcoming environment.

• Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Maintained cleanliness and organization throughout common areas and facilities, promoting a positive living environment for tenants.
• Managed inventory of tools, equipment, and supplies necessary for routine maintenance tasks while minimizing waste or excess spending.
• Achieved high levels of tenant satisfaction by responding quickly to maintenance requests and concerns.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information and pricing.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Verified products appeared at correct locations in proper quantities.
• Inspected merchandise for quality and arranged proper display location on floor.
• Worked with managers and advertising directors to optimize promotions.

-Handle any administrative and office support needs including technical requests.

-Order supplies and secure conference rooms

-Schedule appointments and maintain and update calendars

-Prepare and edit correspondence, reports and presentations for client events

-Manage bill payments

-Answer phone calls and direct callers to the appropriate party

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Performed routine clerical tasks by scanning, filing and copying documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day 's operations.
• Process utility payments, long distance money transfer
• Count cash in ATM and restock, organize the vault
• Provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

• Assisted customers by answering questions and fulfilling requests.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Collected and authorized payments of guests.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Quickly and accurately counted drawers at start and end of each shift.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.