Lance Casanova
Howard Beach,NY
Summary
Dynamic Assistant Manager with strong skills in high-volume dining, banquet events and staff training. Proven ability to cultivate a welcoming environment while efficiently managing operations and conflict resolution.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Russo's On The Bay
Howard Beach, NY
06.2023 - 05.2025
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Served as a liaison between staff members and senior management personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily restaurant operations and staff activities during peak hours.
Maitre D'
Russos on the Bay
Howard Beach, NY
08.2022 - 05.2024
- Cultivated customer-oriented, welcoming environment at busy fine-dining catering, and supervised flawless front-of-house operations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Oversaw entire staff for event on any particular night, ensuring courses were served timely and with quality.
- Checked on host(s) of said events to meet their needs and exceed expectations of service.
- Reported to executive directors on how events were running, (staffing, event booking details, upsells)
Staff Trainer
Russos On the Bay
Howard Beach, New York
01.2022 - 09.2022
- Developed training materials for staff to enhance service standards.
- Conducted onboarding sessions for new employees to ensure compliance.
- Evaluated staff performance through regular assessments and feedback sessions.
- Facilitated ongoing training workshops to improve team skills and knowledge.
- Conducted interviews and evaluated candidates for cultural fit and skills.
Server
Russos on the bay
Howard Beach, NY
04.2021 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Trade Degree - Bartending
American Bartender School
New York05.2021
Pace University
New York, NYSkills
- High-Volume Dining
- Payroll & Staff Scheduling
- Budget Reports
- Cool Under Pressure
- Relationship Building
- Conflict and Complaint Resolution
- Service-Oriented
- Team Player
- Staff Training
- Cocktail Service
Timeline
Assistant Manager
Russo's On The Bay
06.2023 - 05.2025
Maitre D'
Russos on the Bay
08.2022 - 05.2024
Staff Trainer
Russos On the Bay
01.2022 - 09.2022
Server
Russos on the bay
04.2021 - 08.2023
Trade Degree - Bartending
American Bartender School
Pace University