Haley Blake Jarnagin
Charlotte,NC,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Mac’s Speed Shop
04.2022 - 01.2023
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server/Bartender
Mac’s Speed Shop
04.2022 - 01.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Lakehouse Restaurant
05.2021 - 03.2022
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Olive Garden
01.2019 - 01.2021
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Laurens District 55 High School
Laurens, SC06.2018
Skills
- Staff Training
- Customer Relationship Management
- Business Development Understanding
- Staff Management
- High-Volume Dining
- Suggestive Selling
- Dining Customer Service
- Quality Control
Timeline
Assistant Manager
Mac’s Speed Shop
04.2022 - 01.2023
Server/Bartender
Mac’s Speed Shop
04.2022 - 01.2023
Server
Lakehouse Restaurant
05.2021 - 03.2022
Server
Olive Garden
01.2019 - 01.2021
High School Diploma -
Laurens District 55 High School
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