Rosaline Farag
Hawthorne,CA
Summary
Detail-oriented office management professional skilled in effective communication and problem-solving. Known for optimizing workflows and enhancing customer experiences, consistently contributing to operational efficiency and team success.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Office Manager
Electricians Service Express
Huntington Beach, California
08.2024 - Current
- Oversaw daily office operations, ensuring seamless workflow and efficiency.
- Coordinated technician and field staff schedules to optimize resource allocation.
- Processed invoices, ensuring accurate financial records to support effective budgeting.
- Tracked invoices and payments, confirming accuracy of accounts receivable and payable.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Addressed customer inquiries, delivering timely responses to improve overall satisfaction.
Passenger Service Agent
Qatar Airways
Los Angeles, California
04.2024 - 09.2024
- Assisted passengers with check-in processes and baggage handling.
- Provided information on flight schedules and boarding procedures.
- Managed boarding processes to ensure smooth transitions.
- Coordinated with ground crew for timely aircraft turnaround.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircraft.
- Utilized airline systems for ticketing and reservation updates.
- Collaborated with team members to enhance the customer service experience.
Central load Control
Qatar Airways
Los Angeles, California
04.2024 - 09.2024
- Prepared and reviewed load plans and final loading instructions for passenger baggage, cargo, and fuel to support safe flight operations.
- Monitored last-minute changes in passenger baggage, cargo, and fuel figures, ensuring accurate load calculations for timely departures.
- Managed aircraft weight and balance calculations, ensuring safe and efficient flight operations.
- Functioned effectively in fast-paced airport environment, consistently meeting departure deadlines to maintain operational flow.
Medical Courier Driver
Hanna's Transportation
Alta, California
07.2023 - 04.2024
- Delivered medical supplies to healthcare facilities in a timely manner.
- Responded promptly to urgent delivery requests from medical facilities or clients.
- Communicated effectively with healthcare staff regarding delivery schedules and needs.
- Maintained accurate logs of deliveries and pickups for inventory tracking.
- Ensured compliance with safety regulations during transportation of sensitive materials.
- Assisted in training new couriers on company policies and delivery procedures.
- Provided exceptional customer service during interactions with clients.
Sales Representative
Juliana's Beauty supply
Hawthorne, California
10.2022 - 06.2023
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers in selecting beauty products based on their needs.
- Educated customers about product features and application techniques.
- Promoted special offers and loyalty programs to increase customer engagement.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Maintained inventory levels and organized product displays for optimal visibility.
Store Manager
R & F Tobacco
Los Angeles, California
08.2021 - 09.2022
- Oversaw inventory management and maintained stock levels efficiently.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Coordinated staff schedules to optimize store coverage and efficiency.
- Created weekly work schedules for store personnel.
- Trained and supervised staff to enhance customer service skills.
- Assessed customer needs and addressed concerns promptly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Cashier
California Fish Grill
Gardena, California
01.2020 - 12.2020
- Managed cash register and balanced daily cash drawers.
- Processed customer transactions efficiently and accurately at California Fish Grill.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to streamline checkout processes during busy hours.
- Maintained a clean and organized work area to ensure hygiene compliance.
Education
High School Diploma -
West High School
Torrance 06-2020
Some College (No Degree) - Biology
El Camino College
Torrance, CA09-2026
Skills
- Office management
- Scheduling coordination
- Financial record keeping
- Accounts receivable management
- Data analysis
- Project coordination
- Team supervision
- Problem solving
- Problem resolution
- Time management
- Effective communication
- Customer service
- Team collaboration
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
Timeline
Office Manager
Electricians Service Express
08.2024 - Current
Passenger Service Agent
Qatar Airways
04.2024 - 09.2024
Central load Control
Qatar Airways
04.2024 - 09.2024
Medical Courier Driver
Hanna's Transportation
07.2023 - 04.2024
Sales Representative
Juliana's Beauty supply
10.2022 - 06.2023
Store Manager
R & F Tobacco
08.2021 - 09.2022
Cashier
California Fish Grill
01.2020 - 12.2020
High School Diploma -
West High School
Some College (No Degree) - Biology
El Camino College