Rosalis Torres
Brandon
Summary
Dedicated Bilingual Customer Service/Collections/Emergency dispatch professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable Professional successful at meeting high productivity, quality, and performance standards
Overview
14
14
years of professional experience
Work History
FULL TIME CAREGIVER
Self Employed
Brandon
03.2023 - 09.2025
- Helped with school coursework improving academic performance.
- Volunteered at local school events
- Organized family activities
- Budgeting
- Scheduling
- Meal planning
Emergency Alarm Dispatcher
VRI
07.2021 - 01.2023
- Answer alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations
- Dispatches emergency units and relays pertinent information between field officers and emergency response units; provides emergency medical instruction using locally approved protocols
- Communicates effectively with distraught, angry, hysterical, or frightened callers; maintains a calm disposition in emergency situations; handles stress-related to various emergency calls; dispatches appropriate units for alarm calls
CUSTOMER SERVICE REPRESENTATIVE
United Data Technologies
08.2015 - 06.2021
- Reviewing applications and determining eligibility for unemployment benefits.
- Issued benefits to unemployed individuals
- Fraud detection
- Submitting required reports to federal agencies and tracking claim metrics
Mortgage Collections Specialist
HSBC
02.2012 - 07.2015
- Contacted customers who were delinquent on their mortgage loan
- Analyzed customer's financial positions
- Assist customers with modifications on loans to avoid foreclosures
- Counseled debtors on payment options and arranged installment agreements
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
Education
Associate of Science - Human services
St. Petersburg College
St. Petersburg, FLHigh School Diploma -
Bloomingdale High School
Valrico, FLSkills
- Critical Thinking
- Call Center Experience
- Team player
- Communication Skills
- Stress Management
- Customer Service
- Technical support
- Attention to Detail
- Complaint resolution
- Call center procedures
Languages
Spanish, Native or Bilingual
Timeline
FULL TIME CAREGIVER
Self Employed
03.2023 - 09.2025
Emergency Alarm Dispatcher
VRI
07.2021 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
United Data Technologies
08.2015 - 06.2021
Mortgage Collections Specialist
HSBC
02.2012 - 07.2015
Associate of Science - Human services
St. Petersburg College
High School Diploma -
Bloomingdale High School