Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalva Castanon

El Paso,TX

Summary

Dynamic bilingual customer service professional with a proven track record at USA800, excelling in conflict resolution and active listening. Adept at enhancing customer satisfaction through empathetic communication and in-depth product knowledge, consistently resolving issues and promoting offers to meet diverse customer needs. Committed to delivering exceptional service in both English and Spanish.

Overview

3
3
years of professional experience

Work History

Bilingual Customer Service Representative

USA800
Saint Joseph, MO
06.2024 - 04.2025
  • Provided translation assistance for customers with limited English proficiency.
  • Informed customers about promotional offers or discounts that may be available based on their purchase history.
  • Resolved customer complaints and issues promptly and professionally.
  • Displayed patience and understanding when dealing with difficult situations.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Greeted customers warmly upon arrival at store locations or over the phone.

Customer Service Representative

Mi Gente
El Paso, TX
06.2022 - 04.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Some College (No Degree) - Medical Coding

EPCC
El Paso

Skills

  • Bilingual communication
  • Conflict resolution
  • Product knowledge
  • Active listening
  • Customer service
  • Empathy and patience

Timeline

Bilingual Customer Service Representative

USA800
06.2024 - 04.2025

Customer Service Representative

Mi Gente
06.2022 - 04.2025

Some College (No Degree) - Medical Coding

EPCC

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