Dariel Carrera Perez
TAMPA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Maximus Call Center
Tampa
10.2023 - Current
- Assisted customers in English and Spanish with inquiries and concerns.
- Resolved issues through effective communication and problem-solving skills.
- Followed company policies to ensure compliance during customer interactions.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
Education
High School Diploma -
Spoto High School
Riverview, FL05-2023
Skills
- Bilingual communication
- Customer service
- Conflict resolution
- Data entry accuracy
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Microsoft office
- Task prioritization
- Teamwork and collaboration
- Calm under pressure
- Friendly, positive attitude
- Interpersonal communication
- Good Telephone Etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CSR TIER I DUAL
- MARKETPLACE TIER I CSR
- MEDICARE TIER I CSR
- MEDICARE CLAIMS TIER I SCR
- MEDICARE TIER II CSR
Timeline
Bilingual Customer Service Representative
Maximus Call Center
10.2023 - Current
High School Diploma -
Spoto High School
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