Sara Lizette Montijo-Lopez
The Elevance Health Companies
Lakeland,FL
25
years of professional experience
To gain an entry level position in the customer service field in which my abilities and experience can be applied and improved upon.
Work History
Bilingual Customer Service Representative
2 Years 1 Month- Resolved bilingual member inquiries regarding benefits, eligibility, and claims with accurate, courteous communication.
- Explained plan options, coverage limitations, and service procedures in English and Spanish.
- Coordinated issue resolution with internal departments and external partners to support timely member outcomes.
- Documented call details and case notes in CRM systems to maintain compliant member records.
Executive Director
17 Years 6 Months- Oversaw program management tasks
- Led volunteer recruitment efforts
- Delivered speaking engagements at events
Hostess/Trainer/Core Trainer/Coordinator
8 Years 8 Months- Merchandise Cashier/Engaged with guests to enhance their experience at the store.
- Training new individuals on merchandise aspect for the park
- Oversaw staff across three shops, managed audits, deposits, and ensured compliance with opening and closing procedures
Sales Associate
11 Months- Processed customer transactions efficiently
- Arranged and displayed merchandise to enhance visual appeal and accessibility for customers
- Performed routine maintenance tasks, closing procedures
Bakery Clerk
2 Years- Facilitated customer special orders to ensure satisfaction and meet individual needs
- Arranged products on shelves to enhance visibility
- Executed closing procedures to ensure store readiness
Education
Advanced Certificate - Computer Operations
No Degree - Social Services
Skills
Bilingual communication
Customer service
Customer support
Data entry
Call center experience
CRM management
Language interpretation
Bilingual communication
Interests
Interested in a position where I can contribute my expertise.
Section name
Advanced Certificate in Computer Operations
Timeline
Bilingual Customer Service Representative
The Elevance Health Companies
2023.07 - 2025.08Read More
Executive Director
TiAnViCa Riding Academy, Inc
2005.08 - 2023.02Read More
Hostess/Trainer/Core Trainer/Coordinator
Walt Disney World Parks
2005.08 - 2014.04Read More
Sales Associate
Beall’s Home Outlet
2004.09 - 2005.08Read More
Bakery Clerk
Publix Supermarkets
2000.11 - 2002.11Read More
Southeastern University
No Degree from Social Services
Read More
Harry S Truman College
Advanced Certificate from Computer Operations
Read More