Rosalva Gonzalez
Houston,TX
Summary
Personable and reliable individual with knack for providing exceptional service in diverse, multilingual environments. Adept at resolving customer inquiries efficiently and effectively, leveraging bilingual communication skills and thorough understanding of client needs. Committed to creating positive customer experiences and fostering strong relationships to drive company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Flite Signs LLC - Houston Uniform & Apparel
06.2023 - Current
- Greeting, welcoming and directing customers to the appropriate personnel.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed payments and documents such as invoices, journal vouchers, and statements.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Answered incoming calls, received messages, and transferred calls to the appropriate departments or personnel.
- Assisted with special projects assigned by management when required for both companies.
- Maintained a neat reception area by organizing items from show room and tidying up furniture in waiting area.
- Maintaining office supplies inventory by checking stock, placing orders for supplies.
Education
Porter High School
Brownsville, TX06-1999
Skills
- Customer service
- Data entry
- Payment processing
- Positive and Professional
- Fluent in English and Spanish speaking and writing
- Microsoft outlook
- Follow-up skills
- Administrative support
- Product sales
- Product and service solutions
- Recordkeeping strengths
- Account updating
- Invoicing and collections
- General ledger entries
- Accounts receivable
Languages
English
Spanish
Timeline
Customer Service Representative
Flite Signs LLC - Houston Uniform & Apparel
06.2023 - Current
Porter High School
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