Summary
Overview
Work History
Education
Skills
Certification
Leadership Training
Additional Information
Languages
Work Availability
Quote
Timeline
RegisteredNurse
Rosalva Nava

Rosalva Nava

Joliet,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

43
43
years of professional experience
1
1
Certification

Work History

BILINGUAL TRAINER

MY
01.2020
  • Providing intensive education 2020 Census training in community-based
  • Filling out 2020Census form and Community canvassing door to door outreach in State wide level.

FAMILY ISSUES
06.2005 - Current
  • PROJECTS
  • Consulting/facilitator in the community organizing and family issues (COFI) model for For parent SELF FAMILY AND TEAM
  • Responsible for setting up a meeting place, recruiting parents for training workshops and building parent leaderships with di erent childcare agencies and schools
  • Head Start Ambassador
  • Door to door community outreach canvassing in Chicago on the importance of preschool for young children.Provided information to parents on where they can take their children to register for preschool and Head Start
  • CALL CENTER: Supported the Ambassador meeting with interpretation of oral conversion from one language to another
  • Assisted di erent team with documents and planning assignment for the week

Customer Service Representative

Robert Half/Chicago Housing Authority
03.2021 - 04.2023
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

ILLINOIS ACTION FOR CHILDREN
03.2020 - 10.2020

Medical Interpreter

COALITION OF LIMITED ENGLISH SPEAKING ELDERLY
04.2018 - 12.2019
  • Translated conversation and oral instruction for multiple insurance agencies
  • Handled and responded to setting up phone calls to clients in client-specific languages

COMMUNITY

HEALTH CONNECT ONE, CHW
06.2007 - 09.2017

COMMUNITY HEALTH WORKER PROMOTORA

JOHN H. STROGER HOSPITAL COOK COUNTY
04.2016 - 01.2017
  • COMMUNITY OUTREACH AND CANVASSING IN CITY LEVEL

BUSINESS ADMINISTRATION/CMS

SPANISH COALITION FOR JOBS
09.1985 - 08.1986

SCHOOL, HOLY FAMILY ACADEMY
09.1980 - 06.1984

Education

High School Diploma -

Holy Family Academy
06.1984

No Degree - Business Administration

Spanish Coalition For Job
08.1986

No Degree -

Jeweish Vocational Service
800 N Canal St Chicago, IL
07.1997

Skills

  • Medical Interpreter, Bilingual,
  • Public Speaking
  • Labor Relations
  • Customer Service
  • Speaking
  • Communication,
  • Interpersonal and
  • Relationship
  • Building and capacity,
  • Canvassing/outreach
  • Certificate life Coach,
  • Motivational interviewing,
  • AWACOMMUNICATION SRDS
  • CHICAGO WOMEN
  • FOUNDATION KEYNOTE
  • SPEAKER
  • COFI STEPPING OUT OF
  • POVERTY AWARD AND
  • COMMUNITY OUTREACH
  • FOR THE RACIAL WEALTH
  • GAP
  • LANGUAGES
  • BILINGUAL ENGLISH AND
  • SPANISH
  • Customer Contact
  • Educational Team Collaboration
  • Work Process Training
  • Trainer Coaching
  • Effective Trainer
  • Certified Personal Trainer
  • Certified Student Teacher Trainer
  • Bilingual (Spanish
  • Bilingual Customer Advocacy
  • Bilingual in Spanish and English

Certification

PROJECTS OPERATION CHANGE 6/2013 - 2018 CHAMPION MOTIVATIONAL INTERVIEWING

Leadership Training

COMMUNITY ORGANIZATION AND FAMILY ISSUES CHICAGO, IL 60607 JUNE 2005 - PRESENT PROJECTS Consulting/facilitator in the community organizing and family issues (COFI) model for For parent SELF FAMILY AND TEAM Responsible for setting up a meeting place, recruiting parents for training workshops and building parent leaderships with different childcare agencies and schools Head Start Ambassador Door to door community outreach canvassing in Chicago on the importance of preschool for young early learning/Head Start information to parents on where they can take their children to register for preschool and Head Start. CALL CENTER: Supported the Ambassador meeting with interpretation of oral conversion from one language to another. , Assisted different team with documents and planning assignment for the week

Additional Information

For the Past 20 years have I have volunteer as Community Health Worker/Trainer. Set of behaviors used to help people align their collective direction, to execute strategic planing, and to continually renew an organization. Assist in finding resource in there communities,

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

Robert Half/Chicago Housing Authority
03.2021 - 04.2023

ILLINOIS ACTION FOR CHILDREN
03.2020 - 10.2020

BILINGUAL TRAINER

MY
01.2020

Medical Interpreter

COALITION OF LIMITED ENGLISH SPEAKING ELDERLY
04.2018 - 12.2019

COMMUNITY HEALTH WORKER PROMOTORA

JOHN H. STROGER HOSPITAL COOK COUNTY
04.2016 - 01.2017

COMMUNITY

HEALTH CONNECT ONE, CHW
06.2007 - 09.2017

FAMILY ISSUES
06.2005 - Current

BUSINESS ADMINISTRATION/CMS

SPANISH COALITION FOR JOBS
09.1985 - 08.1986

SCHOOL, HOLY FAMILY ACADEMY
09.1980 - 06.1984

High School Diploma -

Holy Family Academy

No Degree - Business Administration

Spanish Coalition For Job

No Degree -

Jeweish Vocational Service
Rosalva Nava