Motivated Customer Service Specialist with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Rosaly Feliz
New York,NY
Summary
Overview
6
years of professional experience
1
Certification
Work History
Katz Delicatessen-Manhattan, NY
Server/Waiter
04.2018 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Meridian Furniture-Brooklyn, NY
Account Administrative Executive
04.2020 - 09.2023
Job overview
- Managed multiple high-priority accounts simultaneously, ensuring accuracy and attention to detail in all transactions.
- Implemented robust record-keeping systems to ensure accurate financial reporting and auditing compliance.
- Provided exceptional customer service by promptly addressing inquiries, concerns, or complaints from clients regarding their accounts.
- Improved client satisfaction through timely resolution of account issues and proactive communication.
- Mentored junior staff members in administrative best practices, enhancing overall team performance and efficiency.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Katz Delicatessen
Event Hostess
04.2018 - 03.2022
Job overview
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
Education
Brooklyn College2900 Bedford Avenue
Bachelor of Science from Developmental Psychology
06.2020
University Overview
GPA 3.6
Skills
- Event Planning
- Conflict Resolution
- Exceptional communication
- Critical Thinking
- Active Listening
- Safe Food Handling
- Order Accuracy
- Team player attitude
- Concierge services knowledge
- Strong multitasking
- Information Protection
- Automated telephone systems
- Word Processing
Certification
First Aid Certification
Timeline
Account Administrative Executive
Meridian Furniture-Brooklyn, NY
04.2020 - 09.2023
Event Hostess
Katz Delicatessen
04.2018 - 03.2022
Server/Waiter
Katz Delicatessen-Manhattan, NY
04.2018 - Current
Brooklyn College
Bachelor of Science from Developmental Psychology
First Aid Certification
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