Rosaly Weinberg
Bartow,FL
Summary
Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Has a diverse background in retail, warehouse operations, and data management. Demonstrates exceptional skills in creating memorable customer experiences, improving operational efficiency, and maintaining data accuracy. Eager to leverage a broad skill set in Microsoft Office, data entry, and inventory management to contribute to organizational success. Has a diverse background in retails, warehouse, food, and data management. Demonstrates exceptional skills in creating memorable customer experiences, improving operational efficiency, and maintaining data accuracy. Eager to leverage a broad skill set in Microsoft Office, data entry, and inventory management to contribute to organizational success.
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
16
16
years of professional experience
Work History
Customer Service
Build A Bear Workshop Inc
Brandon, FL
03.2024 - 06.2024
- Deliver exceptional customer service at Build-A-Bear Workshop, ensuring memorable experiences for guests. Assist with personalized bear creation, fostering creativity and joy.
- Guide customers through the bear-building process at Build-A-Bear Workshop, providing patient assistance and creating a welcoming atmosphere for all ages.
- Maintain a clean and organized store environment at Build-A-Bear Workshop. Ensure accurate inventory management and proper display of merchandise.
- Work effectively in a team-oriented environment at Build-A-Bear Workshop. Assist colleagues during peak hours and contribute to a positive work culture.
- Create magical moments at Build-A-Bear Workshop, guiding guests through personalized bear creation. Foster creativity and joy in a vibrant retail environment.
- Provided excellent customer service during deliveries.
Forklift Operator
C&S Wholesale Distribution Center
Plant City, Florida
01.2020 - 09.2022
- Operated forklift to efficiently move and organize inventory, enhancing warehouse productivity. Maintained flawless safety record while meeting tight deadlines.
- Managed inventory placement, reducing retrieval times. Implemented new organization system, improving overall warehouse efficiency.
- Coordinated with team members to streamline loading processes. Shared best practices, contributing to a cohesive work environment and smoother operations.
Forklift /KRB WORKER, Stericycle
Stericycle
Lakeland, Florida
05.2017 - 06.2020
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Operated forklifts and other heavy machinery to load and unload materials.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Looked for ways to go above and beyond job requirements.
Telecommunications Sales Representative
GC Services
Lakeland, Florida
04.2020 - 05.2020
- Received inbound calls to resolve customer problems
- Resolved customer inquiries quickly and efficiently, escalating when necessary to ensure satisfaction.
- Resolved customer inquiries promptly and professionally.
Data Entry
Stryker
Lakeland, Florida
05.2019 - 03.2020
- Executed high-volume data entry tasks at Stryker, consistently meeting tight deadlines. Improved data quality, contributing to more informed decision-making.
- Meticulously entered and verified complex medical data at Stryker. Developed and maintained comprehensive data tracking systems, enhancing overall data management.
Assistant Manager
Dominican Glamour
West Haven, Connecticut
11.2009 - 06.2016
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
Sales Associate
American Eagle Outfitters, Inc
Brooklyn, NY
12.2014 - 03.2016
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
Stocker
Aeropostale
Brooklyn, NY
09.2012 - 11.2014
- Stocked shelves with newly arrived products.
- Assisted with store displays and window dressing as needed.
- Arranged merchandise in an attractive manner to promote sales.
- Updated product labels to reflect accurate pricing.
- Replenished items to maintain stock availability.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Stocked shelves, racks, and bins with new or transferred merchandise.
CUSTOMER SERVICE, STOCK
Victoria Secret
Brooklyn, NY
09.2012 - 01.2014
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier/Waitress
Four Burritos
West Haven, Connecticut
10.2010 - 08.2012
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the restaurants products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding restaurants operations, product information and order placement.
Customer Service
Rickysteele
09.2011 - 01.2012
- Provided friendly customer service to all shoppers.
- Greeted customers and provided friendly customer service.
- Resolved customer service issues promptly and courteously.
- Provided customer service assistance when needed.
Cashier
Family Dollar
West Haven, Connecticut
07.2009 - 11.2010
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
Customer Service
Papa John's Pizza
New York, New York
10.2008 - 08.2009
- Provided friendly customer service to all shoppers.
- Greeted customers and provided friendly customer service.
- Greeted guests and provided friendly customer service.
Cashier
SUBWAY®Restaurants
Brooklyn, NY
07.2008 - 10.2008
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
New Haven Public H.S.
New Haven, Ct06-2013
Skills
- Retail sales customer service
- Foodservice
- Providing customer service
- Dining customer service
- Excellent customer service skills
- Material Handling
- Forklift Operation
- Safety Protocols
- Basic Mathematics
- Cleaning and Organizing
- Sorting and Labeling
- Barcode scanning
- Attention to Detail
- Punctual and Dependable
- Multitasking
- Recordkeeping
- Data Management
- Calm Under Pressure
- Bilingual
Timeline
Customer Service
Build A Bear Workshop Inc
03.2024 - 06.2024
Telecommunications Sales Representative
GC Services
04.2020 - 05.2020
Forklift Operator
C&S Wholesale Distribution Center
01.2020 - 09.2022
Data Entry
Stryker
05.2019 - 03.2020
Forklift /KRB WORKER, Stericycle
Stericycle
05.2017 - 06.2020
Sales Associate
American Eagle Outfitters, Inc
12.2014 - 03.2016
Stocker
Aeropostale
09.2012 - 11.2014
CUSTOMER SERVICE, STOCK
Victoria Secret
09.2012 - 01.2014
Customer Service
Rickysteele
09.2011 - 01.2012
Cashier/Waitress
Four Burritos
10.2010 - 08.2012
Assistant Manager
Dominican Glamour
11.2009 - 06.2016
Cashier
Family Dollar
07.2009 - 11.2010
Customer Service
Papa John's Pizza
10.2008 - 08.2009
Cashier
SUBWAY®Restaurants
07.2008 - 10.2008
High School Diploma -
New Haven Public H.S.