Rosalyn Cerda
Redlands,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer service specialist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Citrus Valley Medical Center
08.2021 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Level 6 Associate
In N Out
02.2017 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Colton High School
Colton, CA06.2019
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Control
- Documentation And Reporting
- 42 WPM
- Calm and Professional Under Pressure
Timeline
Call Center Representative
Citrus Valley Medical Center
08.2021 - 12.2023
Level 6 Associate
In N Out
02.2017 - 01.2021
High School Diploma -
Colton High School
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