Hardworking and passionate job seeker with strong organizational skills eager to secure Customer service specialist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Citrus Valley Medical Center
CA
08.2021 - 12.2023
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Responded to customer calls and emails to answer questions about products and services.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Level 6 Associate
In N Out
Ca
02.2017 - 01.2021
Served food and beverages promptly with focused attention to customer needs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Director Mother Baby Care Unit, NICU, Pediatrics at Emanate Health - Queen of the Valley HospitalDirector Mother Baby Care Unit, NICU, Pediatrics at Emanate Health - Queen of the Valley Hospital
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