Rosalyn Devoe
Charlotte,NC
Summary
Top-performing Sales associate with 8 years of experience in retail environment and recognized for ability to communicate with customers and provide exceptional service. Proven ability to increase sales through up selling techniques. Skilled in training and mentoring new associate on customer service and sales. Efficient Customer Service Representative with over 10 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude, a flexible schedule, and the ability to work well in demanding situations. I want to expand my customer service and marketing skills with working in different environments than what I am use to and build my knowledge in areas I will use in the future, lastly meeting new people and learning something different from each individual.
Overview
1824
1824
years of professional experience
Work History
Order Picker Lead
Amazon
Pooler, GA
06.201 - Current
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Enhanced warehouse safety by enforcing proper equipment usage and maintenance protocols.
- Managed day-to-day activities of the order picking department, ensuring timely completion of tasks while maintaining high-quality standards.
- Led a team of order pickers, providing guidance and support for optimal productivity.
Paraprofessional/Clerk
East Broad Elementary
Savannah, GA
01.2020 - 03.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Worked in office part time, answered phone calls ,filed paperwork, released students to parents, made phone calls.
Customer Service Representative
Bath Fitter
Savannah, GA
09.2017 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
Assistant Manager
Title Max
Savannah, GA
06.2018 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made phone calls to customers
- Passed out flyers
- Answered phone calls
Education
Associate Of Science - Cosmetology
Empire Beauty School
Savannah, GA07.2016
High School Diploma - Biology
Islands High School
Savannah, GA05.2015
Skills
Warehouse Safety
Workplace Cleanliness
Picking efficiency
Shipping and receiving
Packaging and Labeling
Stock replenishment
Order Picking
Quick Learner
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Dependable and reliable
Attention to Detail
Problem-solving abilities
Multitasking
Motivated Team Player
Multitasking Abilities
Reliability
Excellent Communication
Critical Thinking
Organizational Skills
Team Collaboration
Active Listening
Effective Communication
Customer Relationships
Adaptability and Flexibility
Decision-Making
Data Entry
Order Filling
Staff Training
Payment Processing
Time management abilities
Inventory Tracking
Inventory Management
Data Processing
Microsoft Excel
Microsoft Outlook
Scheduling
Follow-up skills
Call Management
Product Knowledge
Paperwork Processing
Appointment Scheduling
Order Processing
Microsoft PowerPoint
Filing
Multi-line phone talent
Timeline
Paraprofessional/Clerk
East Broad Elementary
01.2020 - 03.2023
Assistant Manager
Title Max
06.2018 - 11.2022
Customer Service Representative
Bath Fitter
09.2017 - 12.2022
Associate Of Science - Cosmetology
Empire Beauty School
High School Diploma - Biology
Islands High School
Order Picker Lead
Amazon
06.201 - Current