Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalyn Devoe

Charlotte,NC

Summary

Top-performing Sales associate with 8 years of experience in retail environment and recognized for ability to communicate with customers and provide exceptional service. Proven ability to increase sales through up selling techniques. Skilled in training and mentoring new associate on customer service and sales. Efficient Customer Service Representative with over 10 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude, a flexible schedule, and the ability to work well in demanding situations. I want to expand my customer service and marketing skills with working in different environments than what I am use to and build my knowledge in areas I will use in the future, lastly meeting new people and learning something different from each individual.

Overview

1824
1824
years of professional experience

Work History

Order Picker Lead

Amazon
06.201 - Current
  • Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
  • Enhanced warehouse safety by enforcing proper equipment usage and maintenance protocols.
  • Managed day-to-day activities of the order picking department, ensuring timely completion of tasks while maintaining high-quality standards.
  • Led a team of order pickers, providing guidance and support for optimal productivity.

Paraprofessional/Clerk

East Broad Elementary
01.2020 - 03.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Worked in office part time, answered phone calls ,filed paperwork, released students to parents, made phone calls.

Customer Service Representative

Bath Fitter
09.2017 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
  • Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.

Assistant Manager

Title Max
06.2018 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made phone calls to customers
  • Passed out flyers
  • Answered phone calls

Education

Associate Of Science - Cosmetology

Empire Beauty School
Savannah, GA
07.2016

High School Diploma - Biology

Islands High School
Savannah, GA
05.2015

Skills

Warehouse Safety

Timeline

Paraprofessional/Clerk

East Broad Elementary
01.2020 - 03.2023

Assistant Manager

Title Max
06.2018 - 11.2022

Customer Service Representative

Bath Fitter
09.2017 - 12.2022

Associate Of Science - Cosmetology

Empire Beauty School

High School Diploma - Biology

Islands High School

Order Picker Lead

Amazon
06.201 - Current
Rosalyn Devoe