Rosalyn Gully
Tyler,TX
Summary
Dedicated, knowledgeable Freelance Paralegal with more than 20+ years of experience in drafting and editing legal documents. In addition to answering subpoenas and interrogatories. Notwithstanding being proficient in managing and executing the daily task set forth in support of the attorneys to which I am assigned via Outlook Calendar. Authorized to work in the US for any employer
Overview
17
17
years of professional experience
Work History
Donor Care Specialist
Mercy Ships
2022.05 - Current
- Answer phone calls and speaking with Donors wanting to donate, modify or start an recurring donation
- Conducting research into missing or misapplied donations
- Interacting with other company entities to establish Donor’s gifts
- Working with the systems of Donor Perfect, Qgiv/Virtual Terminal as well as Fund Raise Up
- Drafting and sending out correspondence in response to Donor inquiries.
- Implemented effective cultivation strategies that nurtured existing relationships while attracting new supporters to the organization''s cause.
- Enhanced donor satisfaction by providing excellent customer service and addressing their concerns promptly.
- Maintained open communication channels with donors via email, phone calls, or in-person meetings to build rapport and lasting connections.
- Worked well with co-workers, supervisors and manager to accomplish donation objectives.
Travel Concierge
Lady Travel Worldwide
2006.09 - Current
- Coordinating with clients to explore their travel needs and expectations for over 20+ years
- Sell and coordinate transportation accommodations as needed
- Additionally, evaluate and present to the client the best travel insurance to suit their travel needs and budget
- Arrange tours and activities as conveyed by the client
- Research and advise clients of cultures and customs, as well as advise clients of expected weather forecast for duration of their stay
- Collected payments via an array of financial systems, in addition to ensuring funds are cleared and received by the respective venues in a timely manner as to avoid any inconveniences to the clients.
- Leveraged extensive knowledge of loyalty programs to secure upgrades and additional benefits for clients'' hotel stays or flights when possible.
- Established strong relationships with vendors, negotiating favorable rates for clients'' travel needs.
- Reduced costs incurred by clients during travel by researching and suggesting alternative transportation options, lodging arrangements.
- Streamlined reservation processes for improved client experience and increased booking rates.
- Handled customer complaints to satisfy and retain guests.
- Continuously expanded personal knowledge of international destinations through ongoing research, professional development opportunities.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Freelance Paralegal
Express Employment Professionals
2022.03 - 2022.05
- Doc prep of an array of Warranty Deeds, Affidavits, Easements, Release of Liens, Deeds of Trust, Promissory Notes with Amortization Schedules, proficient with Resware for doc prep as well as creating Tax Certifications
- Able to prepare documents for litigation purposes
- I also meet with clients to discuss their doc prep needs as well as their need for legal counsel on such matters
- Assisted in Abstracting information and compiling it into readable form for our clients; requesting property ownership information
- Able to assist in Family Law and custody issues.
Education
Certification - First Responder Crisis Life Coach
LIGHT UNIVERSITY
Forest, VA10.2022
Skills
- Critical Thinking
- Data entry proficiency
- Partnership Development
- Data Analysis
- Strategic Thinking
- Data Entry
- Microsoft Word
- Microsoft Office
- Relationship Building
- Analytical and Critical Thinking
- Written Communication
- Flexible and Adaptable
- Cultural Awareness
- Attention to Detail
- Organization and Time Management
- Task Prioritization
Personal Information
Title: Freelance Paralegal
Timeline
Donor Care Specialist
Mercy Ships
2022.05 - Current
Freelance Paralegal
Express Employment Professionals
2022.03 - 2022.05
Travel Concierge
Lady Travel Worldwide
2006.09 - Current
Certification - First Responder Crisis Life Coach
LIGHT UNIVERSITY
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