rosalyn johnson

Assistant Manager

Family Dollar

Morehead City, NC

09.2018 - 01.2022

Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Developed annual goals for each department based on market trends and competitor analysis.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Ensured compliance with all applicable laws, regulations, industry standards.
Reviewed contracts before signing them on behalf of the organization.
Organized special events such as conferences or training sessions for employees.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Entered time and attendance logs in preparation for payroll.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Conducted quality, timely performance feedback and performance appraisals.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Maintained adequate staffing to meet objectives within budget.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Produced thorough, accurate and timely reports of project activities.

Overview

Work History

Assistant Manager

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Assistant Manager

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