Rosalyn Joseph
Houston,TX
Summary
Production and operations specialist with progressive responsibility in healthcare environments, including lead and float roles. Demonstrates strong operational judgment, effective communication, and the ability to support teams while meeting production, quality, and compliance expectations. Prepared to step into a Group Lead role to support daily operations and team performance.
Overview
2026
2026
years of professional experience
Work History
Phlebotomist II
Quest Diagnostics
Houston, TX
12.2024 - Current
- Collected blood samples from patients using proper techniques and equipment.
- Prepared specimens for laboratory analysis following established protocols.
- Maintained accurate patient records and documentation for each procedure.
- Assisted patients in feeling comfortable during the blood draw process.
- Collaborated with healthcare professionals to coordinate patient care effectively.
Phlebotomist III
Quest Diagnostics
Houston, TX
07.2023 - 07.2024
- Function as a float phlebotomist across multiple Texas Children's locations, supporting daily operations, and ensuring continuity of care.
- Ensured proper labeling and storage of specimens for testing.
- Assisted in training new staff members on proper phlebotomy techniques and safety protocols.
- Collected blood samples using venipuncture and capillary techniques.
In-Office Phlebotomist
Actalent
Houston, Texas
11.2022 - 07.2023
- Collected blood samples using proper techniques and equipment.
- Prepared patients by explaining procedures and ensuring comfort.
- Ensured cleanliness and organization of phlebotomy area and supplies.
- Collaborated with healthcare staff to coordinate patient care efficiently.
Phlebotomy Team Lead
Sagis Diagnostics
Houston, TX
06.2021 - 11.2022
- Supervised phlebotomy team to ensure high-quality patient care.
- Trained new staff on blood collection techniques and safety protocols.
- Managed scheduling and workflow for efficient sample processing.
- Conducted regular performance evaluations and provided constructive feedback.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Resolved any customer service issues promptly by providing timely information or assistance.
- Authored and implemented phlebotomy SOPs to standardize procedures, improve compliance, and reduce specimen errors.
Phlebotomist/Specimen Handler
American Pathology Partners
Lufkin, Texas
06.2019 - 11.2020
- Supported lab operations through accurate specimen intake, processing, and chain-of-custody documentation.
- Worked closely with clinical teams to support timely testing and patient care decisions.
- Maintained infection control standards in daily procedures.
Phlebotomist II
Christus Jasper Memorial Hospital
Houston, TX
12.2017 - 06.2019
- Performed collections across ER, inpatient, and outpatient units, while supporting team workflow during high-volume periods.
- Entered and verified lab orders using Meditech EMR.
Phlebotomist
Quest Diagnostics, Patient Services
2002 - 2012
Medical Assistant
Baylor Methodist, PCA
1998 - 2002
Education
Diploma - Medical Assistant
Ultrasound Diagnostic School
Bellaire, TX06-1998
Skills
- EMR systems (Meditech)
- Microsoft Office
- Workflow & Documentation Accuracy
- HIPAA compliance
- Data entry skills
- Written and oral communication skills
References
References available upon request.
Timeline
Phlebotomist II
Quest Diagnostics
12.2024 - Current
Phlebotomist III
Quest Diagnostics
07.2023 - 07.2024
In-Office Phlebotomist
Actalent
11.2022 - 07.2023
Phlebotomy Team Lead
Sagis Diagnostics
06.2021 - 11.2022
Phlebotomist/Specimen Handler
American Pathology Partners
06.2019 - 11.2020
Phlebotomist II
Christus Jasper Memorial Hospital
12.2017 - 06.2019
Phlebotomist
Quest Diagnostics, Patient Services
2002 - 2012
Medical Assistant
Baylor Methodist, PCA
1998 - 2002
Diploma - Medical Assistant
Ultrasound Diagnostic School