Rosalyn McDuffie
College Park,Ga
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a proven track record at Bank of America, excelling in cash management and process improvement. Recognized for outstanding accuracy and efficiency, achieving a remarkable error ratio of 1 in 808,554. Adept at collaborating in teams, adapting to change, ensuring top-tier service, and operational excellence.
Overview
22
22
years of professional experience
Work History
General Clerk
Exela Technologies/SourceHOV
10.2019 - Current
- Identified and indexed a high volume of government-secure documents into the appropriate case file folders.
- Work independently and as a team, entering clients' information accurately into the GDIT (General Dynamics Information Technology) software system.
- Maintain compliance with departmental quality, performance, and utilization targets.
- Assist with creating and implementing new training guidelines and materials to ensure that accuracy and quality standards are met.
- Maintain compliance with company requirements (e.g., time tracking, training).
Operations Representative
Bank of America
05.2012 - 08.2019
- Process transactions efficiently in a fast-paced production environment to meet strict deadline deposits for the bank domestic and international consumers/clients.
- Work independently performing routine and various item processing functions within a system that has built-in checks and balances to ensure meeting the company and customer/clients’ standards.
- Demonstrates a good working knowledge of the processes and procedures with the ability to identify and implement process improvement opportunities.
- Consistently rated in the top 5%, with an average error ratio 1/808,554 in quality.
- Exceeds in production producing 44% over the company’s production rate.
- Received numerous recognitions and awards for superlative production and quality.
Data Entry Specialist
Manpower (Bank of America)
05.2010 - 05.2012
- Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
- Performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.
- Maintains internal operational and financial controls and ensures they meet bank standards.
Data Transcriber
Internal Revenue Service
01.2007 - 05.2010
- Processed, applied, and reconciled taxpayer remittances successfully.
- Entered pertinent data pertaining to a wide variety of taxpayers’ returns and extension requests successfully.
- Received numerous incentives and bonuses for outstanding production and accuracy.
- Increase Return Output by 40% in the unit.
Brand Representative
Limited Too Inc
01.2004 - 01.2007
- Accurately maintained and audited cash balances which also included numerous of credit card transactions.
- Assisted and Design merchandise floor plans.
- Analyzed inventory levels on a regular basis in order to insure quality and reduce waste in operations successfully.
- Actively listened and assisted an average of 30+ customer per day recommended quality products leading to customer satisfaction and compliments.
Education
Bachelor of business administration - accounting
Georgia state univeristy
01.2006
Associate’s of Appied Science - Accounting
Coastal Georgia Community College
01.2004
Skills
- Accounts payable and receivable
- Cash management
- VAT training
- BOSS/FAST operating system proficiency
- Calculator proficiency
- Attention to detail
- Customer focus
- Information data protection (IDP)
- ULZ platform expertise
- Lockbox operations knowledge
- Microsoft Office Suite proficiency
- Ability to work under pressure
- Administrative skills
- Team collaboration
- Adaptability to change
- Creative thinking
- Critical thinking
- General accounting practices
- Tax accounting practices
Certifications Awards Achievements
- VA TMS Training and Certification, 01/01/19
- Bank of America Employment Engagement Committee Board Member, 01/01/13 - 12/31/19, 5 Bronze and 2 Silver Bank of America Awards
Timeline
General Clerk
Exela Technologies/SourceHOV
10.2019 - Current
Operations Representative
Bank of America
05.2012 - 08.2019
Data Entry Specialist
Manpower (Bank of America)
05.2010 - 05.2012
Data Transcriber
Internal Revenue Service
01.2007 - 05.2010
Brand Representative
Limited Too Inc
01.2004 - 01.2007
Bachelor of business administration - accounting
Georgia state univeristy
Associate’s of Appied Science - Accounting
Coastal Georgia Community College
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