ROSALYN P TORRES
Hartford,CT
Summary
Office Manager and Sales Representative with extensive experience in high-volume environments. Demonstrated expertise in delivering exceptional customer service and managing complex administrative tasks. Proficient in Microsoft Office Suite and skilled in cross-functional collaboration. Strong multitasking abilities and regulatory knowledge contribute to enhanced team performance and adaptability to changing demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
Melvin T. Banks State Farm Office
Hartford, CT
03.2023 - Current
- Assisted clients in selecting appropriate insurance policies tailored to their individual needs, including auto, home, renters, and life insurance.
- Built and maintained strong customer relationships to drive policy renewals and referrals.
- Quoted new business, processed applications, and handled policy endorsements and billing questions.
- Met and exceeded monthly sales targets and customer satisfaction benchmarks.
- Provided excellent service by educating clients on coverage options and responding to inquiries promptly and professionally.
Office Manager
Tina Virola Agency, Farmers Insurance
Hartford, CT
01.2015 - 07.2022
- Greeted customers and provided prompt, courteous service.
- Executed daily deposit preparation alongside invoice processing and bank reconciliation tasks.
- Verified contract details for accuracy prior to signing on behalf of the organization.
- Established and implemented comprehensive office policies and procedures.
Claims Specialist
The Hartford Insurance Group
Windsor, CT
10.2018 - 02.2020
- Investigated questionable or suspicious claims by verifying facts with claimants, witnesses, police reports, repair shops.
- Reviewed information to validate insurance claims and communicated decisions to clients.
- Documented all customer interactions, claim information, and decisions in the system.
- Verified that all required documentation was received before initiating payment of any claim.
- Investigated questionable or suspicious claims by verifying facts with claimants, witnesses, police reports, repair shops.
Human Services Intern
Johnson and Sulliman Womens and Children House
Hartford, CT
09.2016 - 01.2017
- Ensured compliance with all applicable laws, regulations, codes and standards related to Halfway House operations.
- Evaluated patient behavior and reported changes to clinical team.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Maintained records of resident's progress including attendance at classes and counseling sessions, medications taken.
Proposal Specialist
CEC Insurance Group, Nationwide
08.2013 - 01.2015
- Reviewed and analyzed customer requirements to develop comprehensive proposal responses.
- Answered phone calls regarding inquiries about products or services.
- Participated in team meetings to discuss strategies for improvement.
Education
Bachelor of Science - Criminal Justice
Goodwin College
East Hartford, CT06.2025
Associate of Science - Criminal Justice
Goodwin College
East Hartford, CT01.2016
High School Diploma -
New Britain High School
New Britain, CT01.2011
Skills
- Professionalism and etiquette
- Customer service
- Data entry
- Scheduling and coordination
- Multitasking and prioritization
- Verbal and written communication
- Team collaboration
- Advanced MS office suite
Certification
- Licensed Insurance Agent P&C, 01/01/16
- Certified Casualty Adjuster, 01/01/18
- Certified Notary Public, 03/17/21, 03/31/26
References
References available upon request.
Timeline
Sales Representative
Melvin T. Banks State Farm Office
03.2023 - Current
Claims Specialist
The Hartford Insurance Group
10.2018 - 02.2020
Human Services Intern
Johnson and Sulliman Womens and Children House
09.2016 - 01.2017
Office Manager
Tina Virola Agency, Farmers Insurance
01.2015 - 07.2022
Proposal Specialist
CEC Insurance Group, Nationwide
08.2013 - 01.2015
Bachelor of Science - Criminal Justice
Goodwin College
Associate of Science - Criminal Justice
Goodwin College
High School Diploma -
New Britain High School
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