Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSALYN RIVERA

Fort Worth

Summary

Young professional experienced in both customer service and hospitality industry.

Overview

2
2
years of professional experience

Work History

Correspondence Specialist

Ceris
Fort Worth
08.2024 - Current
  • Researched customer accounts using available resources when additional information was needed for a response letter.
  • Resolved discrepancies between paper-based files and electronic databases.
  • Ensured compliance with applicable laws regarding privacy requirements when handling sensitive data.
  • Composed letters and electronic correspondence for professionals and management team.
  • Researched and compiled information for reports.
  • Received assignments or evaluated leads or tips to develop story ideas.

Bartender

Pho District
Fort Worth
08.2023 - Current
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Performed opening and closing duties including restocking supplies.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Shot Girl/Server

El Chingon
Fort Worth
06.2024 - 11.2024
  • Provided customer service to guests in the form of drink recommendations and suggestions.
  • Educated guests on shot specials offered throughout the night.
  • Tracked sales data from previous nights for comparison purposes.
  • Worked closely with management team to ensure smooth operations within the bar and club environment.
  • Engaged with customers, creating a friendly atmosphere.
  • Operated cash registers and handled cash transactions accurately.
  • Increased sales by encouraging customers to purchase additional products and services.

Medspa Coordinator

Skintech Spa
Fort Worth
08.2023 - 08.2024
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Computed balances, totals or commissions to support accounting team.

Education

Associates Degree of Arts - Literature

Tarrant County College
01.2019

Skills

  • Bilingual
  • Bubbly personality
  • Self Starter
  • Organized and driven
  • Confident and friendly

Timeline

Correspondence Specialist

Ceris
08.2024 - Current

Shot Girl/Server

El Chingon
06.2024 - 11.2024

Bartender

Pho District
08.2023 - Current

Medspa Coordinator

Skintech Spa
08.2023 - 08.2024

Associates Degree of Arts - Literature

Tarrant County College
ROSALYN RIVERA