ROSALYN RIVERA
Fort Worth
Summary
Young professional experienced in both customer service and hospitality industry.
Overview
2
2
years of professional experience
Work History
Correspondence Specialist
Ceris
Fort Worth
08.2024 - Current
- Researched customer accounts using available resources when additional information was needed for a response letter.
- Resolved discrepancies between paper-based files and electronic databases.
- Ensured compliance with applicable laws regarding privacy requirements when handling sensitive data.
- Composed letters and electronic correspondence for professionals and management team.
- Researched and compiled information for reports.
- Received assignments or evaluated leads or tips to develop story ideas.
Bartender
Pho District
Fort Worth
08.2023 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Shot Girl/Server
El Chingon
Fort Worth
06.2024 - 11.2024
- Provided customer service to guests in the form of drink recommendations and suggestions.
- Educated guests on shot specials offered throughout the night.
- Tracked sales data from previous nights for comparison purposes.
- Worked closely with management team to ensure smooth operations within the bar and club environment.
- Engaged with customers, creating a friendly atmosphere.
- Operated cash registers and handled cash transactions accurately.
- Increased sales by encouraging customers to purchase additional products and services.
Medspa Coordinator
Skintech Spa
Fort Worth
08.2023 - 08.2024
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Facilitated communication between different departments in order to resolve issues quickly.
- Computed balances, totals or commissions to support accounting team.
Education
Associates Degree of Arts - Literature
Tarrant County College
01.2019
Skills
- Bilingual
- Bubbly personality
- Self Starter
- Organized and driven
- Confident and friendly
Timeline
Correspondence Specialist
Ceris
08.2024 - Current
Shot Girl/Server
El Chingon
06.2024 - 11.2024
Bartender
Pho District
08.2023 - Current
Medspa Coordinator
Skintech Spa
08.2023 - 08.2024
Associates Degree of Arts - Literature
Tarrant County College