ROSALYN RIVERA
KISSIMMEE,FL
Summary
Motivated business professional focused on career growth, aspiring to contribute to forward-thinking companies that foster new talent and emphasize high standards of work ethics.
Overview
2025
2025
years of professional experience
Work History
Sales Development Representative
PlanHub
- 01.2025
- Demonstrate strong prospecting skills through cold calling, email campaigns, and social media outreach to generate leads and expand client base.
- Manage a CRM system (e.g. Salesforce) effectively to track leads, manage pipelines, and analyze sales performance, ensuring accurate forecasting and timely follow-up.
- Provide exceptional customer service throughout the sales process, ensuring client satisfaction and fostering long-term relationships.
Title Resale Services Agent
Hilton Grand Vacations
01.2022 - 01.2024
- Handled daily activities associated with processing resale contract files from inception through closing and recordation.
- Verified accuracy of contract documents, including finance, recordable and title documents.
- Also ensured files are in compliance with underwriting guidelines and title requirements.
Team Lead
La Petite Academy
01.2020 - 01.2022
- Responsible for assisting with the management, training, and mentoring of new hires and existing employees.
- Take on the duties of Director or Assistant Director in his/her absence, including opening and closing.
- Ensure the daily care of every child by following all licensing guidelines and implementing all company standards.
Reservations Specialist
Diamond Resorts
01.2014 - 01.2020
- Fully managed reservations and exchanges.
- Continuously exceeded departmental goals on After Call Surveys and Quality Assurance Scores.
- On a daily basis, handled with high success and efficiency, over 200 interactions (calls & chats) providing detailed, personalized and friendly customer service to ensure retention and satisfaction.
- Performed a variety of simultaneous tasks, handled escalations, time critical issues and more.
Education
Associate's Degree - General Studies
Valencia College
05.2019
Skills
- Lead generation strategies
- Goal-oriented focus
- Client management
- Objection handling
- Analytical thinking
- Task prioritization
- Customer satisfaction improvement
Timeline
Title Resale Services Agent
Hilton Grand Vacations
01.2022 - 01.2024
Team Lead
La Petite Academy
01.2020 - 01.2022
Reservations Specialist
Diamond Resorts
01.2014 - 01.2020
Sales Development Representative
PlanHub
- 01.2025
Associate's Degree - General Studies
Valencia College