Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalyn Tyrrell

Katy,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Customer Service Specialist

Assurant
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Remotely work environment answering high call volumes.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Front Desk Manager

Artistry By Zuri
08.2015 - 02.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Fraud Operations Specialist

Pro Consulting Services
01.2008 - 08.2015
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Answered high call volume telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.

Education

High School Diploma -

Sterling High School
Houston, TX
08.1999

Skills

  • Complaint Resolution
  • Customer Retention
  • Report Generation
  • Fraud Detection
  • Effective Communication
  • Telephone and Email Etiquette
  • Transaction Review
  • Account Management
  • Customer Order Management
  • Regulatory Compliance
  • Quality Assurance

Timeline

Customer Service Specialist

Assurant
05.2022 - Current

Front Desk Manager

Artistry By Zuri
08.2015 - 02.2022

Fraud Operations Specialist

Pro Consulting Services
01.2008 - 08.2015

High School Diploma -

Sterling High School

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Rosalyn Tyrrell