Rosalynda Keo
Seattle,WA
Summary
Energetic and personable professional with a strong passion for customer service and creating uplifting, positive experiences in the workplace. Known for excellent communication skills, reliability, and a collaborative approach to teamwork. Possesses a solid understanding of situational awareness and problem-solving, ensuring smooth operations and a welcoming environment for clients, guests, and colleagues alike.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2023 - Current
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing accurate reports and documentation.
- Monitored premises to ensure safety and security of personnel and property.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Star Protection and Patrol
08.2022 - 02.2023
- Collaborated with local law enforcement during emergency situations for effective resolution.
- Utilized surveillance equipment to monitor activities and enhance situational awareness.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Server
Kura Revolving Sushi Bar
06.2021 - 04.2022
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to coordinate special requests and dietary restrictions.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
Foot Locker
03.2018 - 02.2019
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability on sales floor.
- Collaborated with team members to create visually appealing merchandise displays, driving customer engagement.
- Developed strong product knowledge to provide tailored recommendations, improving customer satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Foster High School
Tukwila, WA01-2018
Skills
- Excellent Customer Service & Communication
- Emergency Response & Incident Reporting
- Time Management & Organization
- Conflict Resolution & De-escalation
- Team Collaboration
- Process Improvement
- Detail-oriented
- Relationship building and management
Languages
Khmer
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
03.2023 - Current
Security Officer
Star Protection and Patrol
08.2022 - 02.2023
Server
Kura Revolving Sushi Bar
06.2021 - 04.2022
Sales Associate
Foot Locker
03.2018 - 02.2019
High School Diploma -
Foster High School