Rosalynn Lovett
Valdosta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Registered Behavior Technician
Turning The Key ABA
Ga
11.2024 - 11.2025
- Implemented individualized treatment plans to support client development and behavioral improvement.
- Collaborated with interdisciplinary teams to ensure consistent application of behavior intervention strategies.
- Assisted in training new staff on behavior management techniques and program protocols.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Customer Care Representative
Nation Benefits
GA
06.2021 - 07.2025
- Implemented quality assurance measures to maintain high standards of customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
Walgreens
Ga
06.2023 - 07.2024
- Analyzed customer feedback to identify trends, implementing changes that improved service quality.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Arise
Ga
01.2017 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded proactively and positively to rapid change.
Customer Service Representative
Afni
Ga
11.2013 - 01.2017
- Resolved customer inquiries efficiently, utilizing company systems to ensure timely support.
- collect Data
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Zaxbys
Moultrie, GA
08.2010 - 11.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Colquitt County High School
Ga05.2012
Skills
- Discrete trial training
- Token economy systems
- Social skills development
- Nonverbal Communication
- Data entry
- Relationship building
- Complaint resolution
- Scheduling
- Documentation
- Prioritization
- Microsoft PowerPoint
Timeline
Registered Behavior Technician
Turning The Key ABA
11.2024 - 11.2025
Customer Service Representative
Walgreens
06.2023 - 07.2024
Customer Care Representative
Nation Benefits
06.2021 - 07.2025
Customer Service Representative
Arise
01.2017 - 06.2021
Customer Service Representative
Afni
11.2013 - 01.2017
Cashier
Zaxbys
08.2010 - 11.2012
High School Diploma -
Colquitt County High School