Rosa M Zepeda
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Chase Bank. Expert in problem-solving and relationship building, I consistently delivered 100% quality outcomes by leveraging excellent communication and organizational skills. Adaptability and a focus on achievements underscore my professional approach.
Overview
17
17
years of professional experience
Work History
Workforce Sr Specialist 11
Chase Bank
12.2015 - Current
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- 100% Quality
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
Customer Service Representative
Chase Auto Finance
07.2012 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Washington Mutual Bank
08.2007 - 01.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cerritos College
Norwalk, CA 01.2019 - 05.2019
Skills
Problem-Solving
Relationship Building
Time Management
Excellent Communication
Multitasking Abilities
Team Collaboration
Adaptability and Flexibility
Decision-Making
Time management abilities
Adaptability
Organizational Skills
Reliability
Timeline
Cerritos College
01.2019 - 05.2019
Workforce Sr Specialist 11
Chase Bank
12.2015 - Current
Customer Service Representative
Chase Auto Finance
07.2012 - 12.2015
Customer Service Representative
Washington Mutual Bank
08.2007 - 01.2010
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