Rosa Mae Pandoy

• AUDIT SUPPORT STAFF- Assist Audit RN Manager with internal audit processes
• Trained and worked as a COVID-19 nurse assisting patients who were tested positive of the virus.
• Deliver oral medications, intramuscular injections to mitigate or resolve patient symptoms.
• Swab patients and staffs for specimen samples necessary to test exposure to COVID-19
• Administer vaccines, shots and tests as ordered by physicians (FLU, PNEUMONIA, PPD, etc)
• Assist in starting and ending G-tube feedings, basic wound care, providing oxygen to patients in need.
• Catheter maintenance and change.
• Note and carry out requisitions, physician orders and complete charts for patients every shift.
• Assist residents in emergency situations and send them out to hospitals and urgent care when need arises.
• Coordinate with physicians, family members, RNs and other medical team for the plan of care of the patient.
• Work with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Help long-term care residents with bathing, dressing, feeding and other daily living activities.
• Protect patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
• Document patient vitals, behaviors and conditions to communicate concerns to supervising
• Respond to patient requests with appropriate clinical and personal assistance.
• Take samples such as blood and urine to complete diagnostic and routine assessment tests.
• Manage various general office duties such as answering multiple telephone lines.
• Document patient information obtained from interviews concerning symptoms, medications and prior treatment.

• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Assist with Tracheostomy, Ventilator, Suction care and needs of patient.
• Assist with Gtube care and needs of patient.

• Clinical rotation with preceptor/mentor guidance (St. Marys Hospital, St. Francis Hospital, Los Altos Post Acute, Belmont Post Acute, Coast Side Adult Day Care, Fremont Hospital)
• Worked alongside experienced nursing professionals to learn new procedures and skills.
• Administered medications via oral, IV, and intramuscular injections and monitored responses with guidance of preceptor and mentor.
• Monitored patient health status to detect changes and unusual patterns and report to medical staff.
• Reviewed charts, doctor notes and test results to gather information on patients.

• Responded to patient requests with appropriate clinical and personal assistance.
• Prepared vaccine (Moderna, Pfizer and J&J)
• Administered COVID-19 vaccine (first and second doses)
• Work with health professional team in addressing concerns and questions regarding vaccines.
• Monitor patients for any adverse effect of the vaccine.
• Respond to emergency situations related to vaccine administration
• Assignments: MARIN, BERKELY, OAKLAND, NOVATO, BENECIA

• Unitek College, South San Francisco [LVN Program Internship]
  SF Zuckerberg SF General Hospital, Linda Mar Rehabilitation, Center Tunnell Skilled Nursing, Sequoia SF Skilled Nursing, St Francis Pavillion Skilled Nursing, San Bruno Skilled Nursing, St Francis Heights Skilled Nursing, Central Gardens Convalescent
• With the assistance and direction of clinical instructor, take vital signs, administer medication taking into consideration patient's rights, assist in wound care, assist patients with ADLs, learn therapeutic communication, learn to work with team, check blood glucose and administer insulin medication, tracheostomy care, ostomy care, ambulation assistance, wound vacuuming, assist in breathing treatments, assist in bladder scanning, I&O,
  
  

• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Help residents with activities of daily living.

• PRIVATE CERTIFIED NURSE ASSISTANT for a couple residing in PENINSULA DEL REY - Exercise/ Ambulation assistance, medication reminders, insulin/ glucose monitoring, ADL assistance (bathing, changing clothes, eating, light housekeeping), taking vitals
  
  CERTIFIED NURSE ASSISTANT - MAGNOLIA OF MILLBRAE (Assisted Living Facility, Long term care facility) - Assist residents with ADLs, medication reminders, companionship, emotional support, taking vitals
  
  CERTIFIED NURSE ASSISTANT- CADENCE(Assisted Living Facility, Long Term Care Facility) - Assist residents with ADLs, medication reminders, companionship, emotional support, taking vitals
  
  PERSONAL CARE ASSISTANTS- random residents around Bay Area ( assistance with ADLs, companionship, light housekeeping, medication reminders, taking vitals

• PRIVATE CNA CARE for a 94 year old woman living in Pacifica. She's semi-ambulatory who needed assistance with activities of daily living. Accompany her to medical appointments.
  -Assist with ROM, companionship and emotional support
  -Taking vitals and Medication administration for AM and PM

• Provided nursing assistance to residents of the facility, assistance with ADLs (bathing patient, feeding, changing their clothes, bed making, transfers, taking vitals, companionship, emotional support

• -Teach English as foreign language in public (primary/elementary) schools of Vietnam specifically in Binhduong province and Ho Chi Minh City
  -Assist teachers with English club activities -Class size: 45-50, Ages: 5-10
  -Helped with after school academies

Citigroup- Citibank Australia account, Makati Philippines
SALES AND CUSTOMER SERVICE ASSOCIATE
-Attain branch and individual sales goals through promoting as well as cross-selling bank products.
-Assist in attaining customer satisfaction and retention through successfully researching and resolve customer issues as well as bank inquiries. Help customers understand their credit card statements
-Provide information on how they can maximize the potential of their credit cards
Access Worldwide, Inc., Makati Philippines
SALES AND EDUCATION PHONE SPECIALIST
-Generate good leads
-Qualify customers to schools related to their program of interest
-Provide quality customer service by giving accurate information about the educational programs the students are interested in.
Convergys Philippines, Quezon City Philippines
FINANCIAL SPECIALIST
-Provide banking assistance to customers' inquiries regarding their Personal and credit card accounts
Stellar Philippines incorporated, Quezon City Philippines
IP RELAY SPECIALIST -Assist hearing and speech impaired individuals with their daily communication through IP relay service.

ILDAEIL, Education Incorporated, Makati Philippines
ONLINE ENGLISH TEACHER [06/2007 - 09/2007]
-Teach English online to Korean students
-Levels: Beginner, Intermediate and Advanced (all ages) -Monitor student's growth and provide feedback.
(3G Language and Learning Center, Clark, Pampanga Philippines
ENGLISH TEACHER [01/2006-06/2007]
-Teach English to Koreans, Japanese, Chinese and Filipinos
-Beginner, Intermediate and Advanced (20 hours per week) Kids, Teenagers, Adults

-provide great customer service to Greenwich pizza patrons
-dispatch pizza orders, oven standby person