Rosamaria Siller
San Antonio,Tx
Summary
My recent job I was a Customer Service/Sales Manager for a water treatment company called Steelhead. I am qualified in many aspect of customer service, sales, scheduling and management. I am qualified in the Plumbing / Site utilities aspects of many different structures which clean the water system. I have worked for over six years in the Infrastructure Industry at Park USA. I am well qualified in the Banking Industry and as a Consumer Banking Representative. I have worked over six years garnering different experiences in various positions throughout the banking field.
Overview
15
15
years of professional experience
Work History
USA – Project Manager
Park
01.2017 - Current
- I am currently a project manager for plumbing & site utilities products
- As Project Manager I sent out quotes to customers daily
- I did follow ups, submittal packages, and started projects I won
- I prepared order tickets and delivery tickets
- I logged into virtual plan rooms and reviewed plans to quote products
- I manage over 1 million in projects, which I put into production and until it gets delivered
- I communicated with customers daily by trying to get job awarded to us, sell products to them and do follow ups
- I built good relationship with all customers and in turn they would buy any jobs awarded to them.
- I price out products on plans and send quotes out daily
- I handle all San Antonio, Austin, El Paso, and other areas in our region
- I work with Engineers to make sure we prepare the right structures for their project.
- My goal for 2021 was 3 million in sales and i meet my entire goal.
Customer Service Representative
Bank of Hawaii
Honolulu, Hawaii
01.2008 - 01.2010
- Attracts potential customers by answering questions about products and services; suggests information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Opens all types of banking account, loans, IRA, safe deposit boxes
- Resolves product or service issues by clarifying customer's complaint; determining cause of issue; selecting and explaining best solution to solve issue; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Prepares product or service reports by collecting and analyzing customer information and making phone calls to customers for those products or services
- Contributes to team effort by accomplishing related results as needed
- Opens and closes Branch to include Vault
- Sells and buys money from Tellers
- Gives approvals to tellers for overrides
- Maintains customer relationships
Teller
Suntrust Bank
Savannah, Georgia
01.2006 - 01.2007
- Receives checks, cash, bank cards or other negotiable instruments in payment of fees or charges; verifies amounts and endorsements; issues receipts
- Accepts checks for cashing; verifies endorsements and acceptability
- Enters transaction data on accounting system terminal; consults database to check status of financial accounts or verify information when needed
- Counts cash drawer upon opening to verify amount; ensures enough cash is kept in drawer for daily needs by ordering from vault
- Assists with related activities such as night deposits, check disbursements, collections or similar duties
- Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record
- Maintains and accounts for cash drawer and daily transactions
- Answers questions and provides information about banks to customers
Teller
Air Force Federal Credit Union
San Antonio, Texas
01.2003 - 01.2005
- Receives checks, cash, bank cards or other negotiable instruments in payment of fees or charges; verifies amounts and endorsements; issues receipts
- Accepts checks for cashing; verifies endorsements and acceptability
- Enters transaction data on accounting system terminal; consults database to check status of financial accounts or verify information when needed
- Counts cash drawer upon opening to verify amount; ensures enough cash is kept in drawer for daily needs by ordering from vault
- Assists with related activities such as night deposits, check disbursements, collections or similar duties
- Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record
- Maintains and accounts for cash drawer and daily transactions
- Answers questions and provides information about Banks to Customers.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ2014
Skills
- Business process re-engineering
- Project planning and development
- Lean manufacturing and design
- Advanced problem solving
Reference
Park USA - Plant Branch Manager- Jerry Elizondo 210-425-3129
Steelhead Inc - Purchase Manager - Denell Vandeveire 210-449-8734
Steelhead Inc. - Engineering Manager - Albert Alvarez 210-649-9290
Timeline
USA – Project Manager
Park
01.2017 - Current
Customer Service Representative
Bank of Hawaii
01.2008 - 01.2010
Teller
Suntrust Bank
01.2006 - 01.2007
Teller
Air Force Federal Credit Union
01.2003 - 01.2005
Bachelor of Science - Business
University of Phoenix