Summary
Overview
Work History
Education
Skills
Timeline
background-images
Rosamaria Tovar

Rosamaria Tovar

San Antonio,TX

Summary

Dynamic Finance Director with a proven track record at Chick-fil-A, excelling in financial reporting and analysis. Leveraged strong organizational skills to enhance budgeting processes and drive strategic decision-making. Recognized for fostering cross-functional collaboration, resulting in improved operational efficiency and compliance. Committed to continuous improvement and delivering exceptional results.

Overview

7
7
years of professional experience

Work History

Finance Director

Chick-fil-A
01.2024 - Current
  • Assisted in budgeting and forecasting processes to support financial planning initiatives.
  • Conducted financial analysis to identify trends and inform strategic decision-making.
  • Supported the preparation of financial reports, ensuring accuracy and compliance with regulations.
  • Collaborated with cross-functional teams to streamline financial operations and enhance reporting efficiency.
  • Maintained financial databases, ensuring data integrity and availability for management review.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.

Director of Quality Assurance

Chick-fil-A
01.2023 - 12.2024
  • Developed and implemented quality assurance protocols to enhance product reliability.
  • Led cross-departmental teams to identify and resolve quality issues efficiently.
  • Conducted regular audits to ensure compliance with industry standards and regulations.
  • Trained staff on quality control processes, fostering a culture of continuous improvement.
  • Analyzed quality data to drive decision-making and strategic initiatives for process enhancement.
  • Spearheaded root cause analysis initiatives to minimize defects in production workflows.

Kitchen Director

Chick-fil-A
08.2022 - 01.2023
  • Directed daily kitchen operations, ensuring adherence to food safety standards and operational guidelines.
  • Developed and implemented menus, focusing on seasonal ingredients and customer preferences.
  • Oversaw inventory management, reducing waste through effective stock control measures.
  • Trained and mentored culinary staff, enhancing team skills and performance consistency.
  • Analyzed kitchen workflows, identifying areas for process improvement to enhance service speed.
  • Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
  • Promoted a culture of continuous improvement within the kitchen team, encouraging experimentation and creativity while maintaining a focus on producing consistent, high-quality results.
  • Collaborated with front-of-house management to optimize overall restaurant operations and provide exceptional guest experiences.
  • Demonstrated strong leadership qualities by supervising a diverse team of kitchen staff members, fostering a positive work environment for all employees.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Delivery Director

Chick-fil-A
02.2022 - 07.2022
  • Directed cross-functional teams to streamline project delivery and enhance client satisfaction.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Evaluated the effectiveness of current delivery processes and made data-driven recommendations for improvement to senior leadership.
  • Improved customer satisfaction with timely delivery of products and services, addressing concerns promptly and professionally.
  • Coached team members on best practices for effective communication, problem-solving, and time management skills.

Director of Hospitality

Chick-fil-A
06.2021 - 02.2022
  • Developed and implemented strategic initiatives to enhance guest satisfaction and loyalty.
  • Trained and mentored staff, fostering a culture of excellence in customer service.
  • Established performance metrics to evaluate team effectiveness and improve service outcomes.
  • Implemented staff training and development programs, resulting in a highly skilled and customer-focused workforce.
  • Fostered a culture of continuous improvement by encouraging feedback from guests as well as employees.
  • Greeted guests upon arrival and offered assistance.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Production Director

Chick-fil-A
01.2021 - 06.2021
  • Directed production processes to optimize workflow and enhance operational efficiency.
  • Analyzed production data to identify trends, drive improvements, and support decision-making.
  • Evaluated employee performance and provided feedback and training as needed.

Director of Training

Chick-fil-A
08.2020 - 01.2021
  • Developed and implemented comprehensive training programs to enhance employee skills and knowledge.
  • Led cross-functional teams to assess training needs and design targeted learning solutions.
  • Analyzed training effectiveness through feedback mechanisms, ensuring continuous improvement of programs.
  • Facilitated effective communication between trainees and company management, fostering open dialogue about individual progress and areas of improvement.

Front of House Manager

Chick-fil-A
08.2019 - 08.2020
  • Oversaw daily front of house operations, ensuring exceptional guest experiences and service quality.
  • Trained and developed staff on service standards and operational procedures to enhance team performance.
  • Managed guest relations, addressing concerns promptly to foster positive interactions and loyalty.
  • Collaborated with kitchen staff to ensure seamless communication between front and back of house during service hours.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Kitchen Manager

Chick-fil-A
03.2019 - 08.2019
  • Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
  • Developed and implemented standard operating procedures to enhance kitchen efficiency.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.

Team Member

Chick-fil-A
06.2018 - 03.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Developed strong relationships with regular customers, fostering a welcoming environment.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

Home Schooling
San Antonio, TX

Skills

  • Financial reporting and analysis
  • Audit coordination
  • Technology-savvy
  • General ledger entry
  • Organizational skills

Timeline

Finance Director

Chick-fil-A
01.2024 - Current

Director of Quality Assurance

Chick-fil-A
01.2023 - 12.2024

Kitchen Director

Chick-fil-A
08.2022 - 01.2023

Delivery Director

Chick-fil-A
02.2022 - 07.2022

Director of Hospitality

Chick-fil-A
06.2021 - 02.2022

Production Director

Chick-fil-A
01.2021 - 06.2021

Director of Training

Chick-fil-A
08.2020 - 01.2021

Front of House Manager

Chick-fil-A
08.2019 - 08.2020

Kitchen Manager

Chick-fil-A
03.2019 - 08.2019

Team Member

Chick-fil-A
06.2018 - 03.2019

High School Diploma -

Home Schooling

Similar Profiles

CREATE PROFILE