Rosa Angelica Mercado
Aloha,OR
Summary
Dynamic professional with a proven track record at H&A General Contractor, enhancing operational efficiency and fostering team collaboration. Excelled in customer service and data confidentiality, contributing to positive work environments and client satisfaction. Skilled in office administration and team building, consistently achieving and surpassing goals. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
2
2
years of professional experience
Work History
Assistant
H&A General Contractor
01.2024 - 10.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Mail Handler Assistant
Usps
09.2023 - 01.2024
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Hotel Room Attendant
Embassy Suites
12.2022 - 08.2023
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Contributed to positive guest reviews, providing exceptional service during their stay.
Education
High School Diploma -
Hillsboro High School
Hillsboro, OR05.2014
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- File and Record Keeping
- Support Services
- Schedule and calendar management
- Office Administration
- Data Confidentiality
- Mail Sorting and Distribution
- Mail distribution
- Customer Service
- Attention to Detail
- Multitasking
- Strong Problem Solver
- Excellent Communication
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Assistant
H&A General Contractor
01.2024 - 10.2024
Mail Handler Assistant
Usps
09.2023 - 01.2024
Hotel Room Attendant
Embassy Suites
12.2022 - 08.2023
High School Diploma -
Hillsboro High School
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