Rosana Gutierrez
El Paso
Summary
Motivated student in cybersecurity, possessing a comprehensive understanding of computer systems, cybersecurity fundamentals, and customer service. Demonstrated strengths in problem-solving, troubleshooting, and team collaboration. Contributed to large-scale deployments of computer hardware and software, with keen attention to detail and innovative thinking. Not afraid to ask questions and displayed commitment toward continuous learning and adapting to new technologies quickly.
Overview
1
1
Certification
Work History
IT Intern
RMPersonnel
El Paso
06.2025 - 08.2025
- Assisted with troubleshooting hardware and software issues for internal users, which greatly sped up repair times; in some cases, support tickets were completed in a day.
- Supported system updates, images, and installations in the engineering, business, digital media, architecture, and library departments, which totaled 200 computers.
- Handled multiple support tickets that included hardware and software issues, which were solved in the most efficient way possible, ensuring that teachers' workflow disruption was minimal.
- Guided over 200 new students on how to utilize their school-distributed laptop, including how to fix common issues that may arise.
- Collaborated with professionals to escalate problem resolution, filtering inquiries to appropriate technology professionals.
- Adapted quickly to processes and techniques used to solve problems, deploy software, and fix technological problems
- Provided suggestions on how to navigate technological problems with the lead technician in order to enhance solution quality and time.
Education
High School Diploma -
Eastlake High School
Horizon City06-2025
Certification of Completion - Cybersecurity
Google Coursera
Online07-2024
Some College (No Degree) - Computer Science Concentrated On Cybersecurity
The University of Texas At El Paso
El Paso, TXSkills
- Cybersecurity fundamentals
- Network troubleshooting
- Technical support
- Hardware installation
- Software deployment
- Customer service
- Strong work ethic
- Critical thinking
- Software troubleshooting
- SQL
- Linux
- Risk management
- Threat Response
Certification
- CompTIA A+ Certified
- Currently working towards becoming CompTIA Security+ and Network+ Certified
Volunteer Work
- Presented scholarships focused on cybersecurity which provided students with opportunities not previously known.
- Raised thousands of dollars for local forestry club which let them compete in large scale competition.
- Printed and Cut hundreds of handicap stickers for school district.
References
References available upon request.
Timeline
IT Intern
RMPersonnel
06.2025 - 08.2025
High School Diploma -
Eastlake High School
Certification of Completion - Cybersecurity
Google Coursera
Some College (No Degree) - Computer Science Concentrated On Cybersecurity
The University of Texas At El Paso
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