Rosana Pozo Urdaneta
Phoenix,AZ
Summary
Proficient and caring team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Scribe
Banner Health
03.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
- Expedited patient care decisions by promptly providing physicians with relevant clinical data from previous encounters or test results.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
- Accompanied physicians through day in fast-paced, stressful environments.
Spanish Interpreter
Language Services Associates Inc.
12.2022 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended training programs to improve professional knowledge and interpretation skills.
Spanish Medical Interpreter
Banner Health, University Medical Center
10.2021 - 03.2023
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Maintained message content, tone, and emotion as closely as possible.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Developed and maintained glossary of technical terms.
Spanish Interpreter
Cyracom International
12.2015 - 06.2017
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2027
Certificate of Completion - Nursing Assistance
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2024
Associate of Arts - Communication And Language Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2017
High School Diploma -
Escuela Bella Vista
Maracaibo, Venezuela06.2013
International Baccalaureate -
Escuela Bella Vista
Maracaibo Venezuela06.2013
Skills
- Teamwork orientated
- Documentation experience with Cerner
- Patient history understanding
- Knowledge in medical terminology
- Passionate about patient ethics
- HIPAA Compliant
- Basic Life Support
- Collecting and monitoring vital signs
- Bathing and dressing assistance
- Mobility Assistance
- Companionship and emotional support
- Feeding assistance
Certification
- Certified Nurse Aid, Arizona State Board of Nursing - 2024.
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Scribe
Banner Health
03.2023 - Current
Spanish Interpreter
Language Services Associates Inc.
12.2022 - Current
Spanish Medical Interpreter
Banner Health, University Medical Center
10.2021 - 03.2023
Spanish Interpreter
Cyracom International
12.2015 - 06.2017
Associate of Applied Science - Nursing
Maricopa Community Colleges - Gateway Community College
Certificate of Completion - Nursing Assistance
Maricopa Community Colleges - Gateway Community College
Associate of Arts - Communication And Language Studies
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Escuela Bella Vista
International Baccalaureate -
Escuela Bella Vista
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