Rosana Soto
Summary
Dedicated hospitality professional with over 10 years of experience in resort and hotel operations, specializing in front desk management and guest services. Skilled in leading teams, resolving guest concerns, and ensuring a seamless guest experience in luxury, all-inclusive environments. Flexible and motivated, with a willingness to contribute as a Front Desk Agent while seeking long-term growth opportunities within the hospitality industry.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Bungalows Key Largo
12.2019 - Current
- Responsible for overseeing and managing all aspects of the front desk, concierge services, and guest relations.
- Ensuring a seamless check-in and check-out process, maintaining high service standards, and managing guest requests efficiently.
- Responsible for training and leading a motivated team to provide exceptional customer service, handle guest inquiries, and address any issues promptly.
Front Desk Agent
Days Inn Hotel
07.2017 - 12.2019
- Greeted guests warmly and checked them into their rooms efficiently.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
- Processed payments and maintained accurate financial records for transactions.
- Assisted guests with local information, transportation, and dining recommendations.
Front Desk Agent
Breezy Palms Resort
02.2014 - 07.2017
- Greeted guests warmly and checked them into their rooms efficiently.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
- Assisted guests with local information, transportation, and dining recommendations.
- Trained new front desk staff on operational procedures and customer service practices.
- Assisted with check-in and check-out procedures for guests.
- Collaborated with Front Office Manager for efficiency and positive guest experiences.
Education
South Dade Sr High School
Skills
- Leadership
- Communication
- Attention to Detail
- Technology Proficiency
- Problem solving
- Conflict Resolution
- Front desk operations
References
Available upon request.
Personal Information
Relocation: Open to Relocation
Timeline
Front Office Manager
Bungalows Key Largo
12.2019 - Current
Front Desk Agent
Days Inn Hotel
07.2017 - 12.2019
Front Desk Agent
Breezy Palms Resort
02.2014 - 07.2017
South Dade Sr High School